Periodicity.: April - June 2015
e-ISSN......: 2236-269X
Cover Image

Evaluation of critical success factors through the use of mind map in the logistic process of a customs clearance commissioner in a brazilian company

Jadir Perpétuo dos Santos, Iris Bento da Silva, Geraldo Cardoso de Oliveira Neto, Orlando Fontes Lima Junior, André Jacinto Nunes

Abstract


The objective of this work is to present, by the means of Mind Map, the critical success factors of the project developed by a Customs Clearance Commissioner. The research methodology used is exploratory, through interviews, based on the Delphi technique to obtain consensus, combined with the exploratory-descriptive analysis of a case study. The case study was observed in an unsystematic way, with an unstructured questionnaire. The conclusions presented here reveal two critical success factors in the import of parts and pieces, that are compounds of machines and industrial equipment, showing that the Mind Map is an innovative application for managing logistics projects, enabling better visualization of critical points, which brings improvements in the planning of activities for areas of knowledge, applied to the deployment project developed by the Customs Clearance Commissioner.


Keywords


Project management; Mind Map; Customs Clearance Commissioner; Logistics process.

Full Text:

PDF HTML

References


ARLBJØRN, J. S.; PAULRAJ, A. (2013) Special topic forum on innovation in business networks from a supply chain perspective: current status and opportunities for future research. Journal of Supply Chain Management, p. 3-12.

ARSHINDER, A. K.; DESHMUK, S. G. (2008) Supply chain coordination: perpectives, empirical studies and research directions. International Journal of Production Ecomics, v. 115, p. 316-335.

BALLOU, R.; STEPHEN, G.; ASHOK, M. (2000) New managerial challenges form supply chain opportunities. Industrial Marketing Management, v. 29, n. 1, p. 7-18.

BAINES, T.; LIGHTFOO, H. W. (2014) Servitization of the manufacturing firm Exploring the operations practices and technologies that deliver advanced services. International Journal of Operations & Production Management,v. 34 n. 1, 
p. 2-35.

BARRAT, M. (2004) Understanding the meaning of collaboration in the supply chain. Supply Chain Management: An International Journal, v. 9, n. 1, p. 30-42.

BATH, J.; ÖZTÜREN, A. (2013) Impact Factors on Collaboration and Delivery Success in Professional Service B2B Supply Chains. Asian Social Science, v. 9, n. 11.

BOWERSOX, D. J.; CLOSS, D. J.; STANK, T. P. (1999) 21st Century Logistics: Making Supply Chain Integration a Reality. Council of Logistics Management, Michigan State University, East Lansing, MI.

BREDILLET, C. N. (2008) Learning and acting in project situations through a meta-method (MAP) a case study: Contextual and situational approach for project management governance in management education. International Journal of Project Management. n. 26, p. 238–250.

BREWER, B. L.; ASHENBAUM, B.; JOSEPH R.; CARTER, J. R. (2013) Understanding the supply chain outsourcing cascade: when does procurement follow manufacturing out the door? Journal of Supply Chain Management, p. 90-101.

BUZAN, T. (1995) The Mind Map Book. 2nd edn., BBC Books: London.

BUZAN, T. (1974) Using Both Sides of the Brain. Dutton: New York.

BUZAN, T. (2005) The Power of Creative Inteligence. Harper Collins Publishers Ltd.

CAI, J.; MAB, X.; LI, Q.; LI, L.; PENG, H. (2009) A multi-objective chaotic particle swarm optimization for environmental/economic dispatch. Energy Conversion and Management. v. 50, p. 1318–1325.

CALAZANS, A. T. S.; KOSLOSKI
, R. A. D.; RIBEIRO JUNIOR, L. C. M. (2012) Proposal for a measurement model for software tests with a focus on the management of outsourced services. JISTEM - Journal of Information Systems and Technology Management. Revista de Gestão da Tecnologia e Sistemas de Informação. v. 9, n. 2, May/Aug. p.265-284

CAO, Q.; HOFFMAN, J. J. (2011) A case study approach for developing a project performance evaluation system. International Journal of Project Management, n. 29, p. 155–164.

CLAUSS, M.; MÜLLER, D. W. H.; CODRON, D. (2013) Source References and the Scientist’s Mind-Map: Harvard vs. Vancouver Style. Journal of Scholarly Publishing, v. 44, n. 3, p. 274-282.

COELHO, L. S.; LEE, C. S. (2008) Solving economic load dispatch problems in power systems using chaotic and Gaussian particle swarm optimization approaches. Electrical Power and Energy Systems. v. 30, p. 297–307.

EISENHARDT, K. M. (1989) Building theories from case-study research. Academy of Management Review, n. 14, p. 532–550.

EPPLER, M. J. (2006) A comparison between concept maps, mind maps, conceptual diagrams, and visual metaphors as complementary tools for knowledge construction and sharing. Information Visualizatio, n. 5, p. 202–210.

FAWCETT, S. E.; MAGNAN, G. M. (2002) The rhetoric anda reliability of supply chain integration. International Journal of Phsysical Distribution & Logistics Management, v. 32, n. 5, p. 339-361.

FEDERAL REVENUE OF BRAZIL (2012) Portuguese. Customs Clearance of Import. Available: . Access: 09/02/2012.

FORTUNE, J.; WHITE, D. (2006) Framing of project critical success factors by a systems model. Int. J. Project Manage. v. 24, n. 1, p. 53–65.

GAREL, G. (2013) A history of project management models: From pre-models to the standard models. International Journal of Project Management. n. 31, p. 663–669.

GARCIA, R. S.; WEISSERB, D. (2006) A wind–diesel system with hydrogen storage: Joint optimisation of design and dispatch. Renewable Energy. v. 31, p. 2296–2320.

GLASER, B. G.; STRAUSS, A. (1967) Discovery of Grounded Theory: Strategies for Qualitative Research. Sociology Press, Chicago.

HAN, X. S.; GOOI, H. B. (2007) Effective economic dispatch model and algorithm. Electrical Power and Energy Systems. v. 29, p. 113–120.

JAYARAM, J.; TAN, K. C. (2010) Supply chain integration with third-party logistics providers. Int. J. Production Economics. v. 125, p. 262–271.

JOHNSON. S. B. (2013) Technical and institutional factors in the emergence of project management. International Journal of Project Management. n. 31, p. 670–681.

KERZNER, H. (2004) Advanced Project Management: Best Practices on Implementation. John Wiley & Sons.

KONONENA, D. W.; FLANNAGANB, C. A. C.; WANG, S. C. (2011) Identification and validation of a logistic regression model for predicting serious injuries associated with motor vehicle crashes. Accident Analysis and Prevention. v. 43, p. 112–122.

LEWIS, J. P. (2000) The Project Manager’s Desk Reference. McGraw-Hill, New York.

LUMMUS, R. R.; VOKURKA, R. J. (1999) Defining supply chain management: a historical perspective and practical guidelines. Industrial Management & Data System, v. 99, n. 1, p. 11-17.

MARQUES, G.; GOURC, D.; LAURAS, M. (2010) Multi-criteria performance analysis for decision making in project management. International Journal of Project Management, n. 29, p. 1057–1069.

MENTZER, J. T.; DEWITT, W.; KEEBLER, J.; MIN, S.; NIX, N.; SMIITH, C.; ZACHARIA, Z. (2001) Defining supply chain management. Journal of Business Logistics, v. 22, n. 2, p. 1-25.

MINTZBERG, H. (1994) The Fall and Rise of Strategic Planning. Havard Business Review, Prentice-Hall, Inc. p. 107-114.

OJIAKO, U.; ASHLEIGH, M.; CHIPULU, M.; MAGUIRE, S. (2011) Learning and teaching challenges in project management. International Journal of Project Management, n. 29, p. 268–278.

OZGEN, A.; TANYAS, M. (2011) Joint selection of customs broker agencies and international road transportation firms by a fuzzy analytic network process approach. Expert Systems with Applications. v. 38, p. 8251–8258.

PENEDER, M. (2008) The problem of private under-investment in innovation: A policy mind map. Technovation. n. 28, p. 518–530.

PORTER, M. E. (1998) Clusters and the new economics of competition. Harvard Business Review, v. 76, n. 6, p. 77–81.

PORTER, M. E. (1988) Competitive Advantage: Creating and Sustaining Superior Performance. Nova York: Free Press.

PORTER, M. E. (2000) Location, competition, and economic development: local clusters in a global economy. Economic Development Quarterly, n. 14, p. 15–34.

PORTER, M. E. (1990) The Competitive Advantage of Nations. The Free Press, New York.

REICH, B. H.; GEMINO, A.; SAUER, C. (2012) Knowledge management and project-based knowledge in it projects: A model and preliminary empirical results. International Journal of Project Management. n. 30, p. 663–674.

RIGGS, W. E. (1983) The Delphi Technique An Experimental Evaluation Technological. Forecasting and Social Change, n. 23, p. 89-94.

RODRIGUES, J. P. (2012) The geography of global supply chains: evidence from third party logistics Journal of Supply Chain Management. p. 15-23.

ROSENBAUM, P.; RUBIN, D. (1983) The central role of the propensity score in observational studies for causal effects. Biometrika. n. 70, p. 41–55.

ROWE, G.; WRIGHT, G. (1999) The Delphi technique as a forecasting tool: issues and analysis International. Journal of Forecasting, n. 15, p.353–375.

ROWE, G.; WRIGHT, G. (2011) The Delphi technique: Past, present, and future prospects. Introduction to the special issue Technological. Forecasting & Social Change, n. 78, p. 1487–1490.

SAMARANAYKE, P. (2005) A conceptual framework for supply chain management: a structural integration. Supply Chain Management: An International Journal, v. 10, n. 1, p. 47-59.

TAKEDA, Y.; KAJIKAWA, Y.; SAKATA, I.; MATSUSHIMA, K. (2008) An analysis of geographical agglomeration and modularized industrial networks in a regional cluster: A case study at Yamagata prefecture in Japan. Technovation. v. 28, p. 531–539.

YAGHOOTKAR, K.; GIL, N. (2012) The effects of schedule-driven project management in multi-project environments. International Journal of Project Management, n. 30, p. 127–140.

YIN, R. K. (1994) Case Study Research: Design and Methods. Sage Publications, Thousand Oaks, California.

YU, A., FLETT, P., BOWERS, J. (2005) Developing a value-centred proposal for assessing project success. Int. J. Project Manage, v. 23, n. 6, p. 428–436.




DOI: http://dx.doi.org/10.14807/ijmp.v6i2.279

Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.


Copyright (c)



LIBRARIES BY

Logo Gaudeamus

Logo INDIANA

Logo CHENG KUNG

Logo UTEP

Logo MOBIUS

Logo UNIVEM

Logo Kennedy

Logo Columbia

Logo UCS

Logo MSG/UFF

Logo OPT

Logo Biblioteca Professor Milton Cabral Moreira

Logo UFL

Logo ULRICHSWEB

Logo UNISA