Social Quality and Quality of Work Life Outline the Employees’ Quality of Life in Indian Public Sector: An Investigation

Main Article Content

Rinku Sanjeev
Urvashi Makkar
Sanjeev Kumar Singh
صندلی اداری


Many researchers have tried to identify the factors that determine quality of life and impact on these factors on social quality. The current research outlines the existing theory and provides an argument which suggests that the trust, loyalty and challenging works also can be part of the construct of social quality. Authors propose a model, supported by data, which suggests ways in which current social theories of trust, loyalty and challenging work may be incorporated within the quality of life framework.

Design/Methodology/Approach- The study has two fold objectives. Firstly, to analyze the factors influencing employees social quality and quality of work life in Indian public sector and secondly, to understand the impact of identified variables on quality of life. The study is based on the primary data, collected from the employees of public sector of India. Data analysis was done using SPSS software. The statistical analysis method employed was descriptive analysis, factor analysis and multiple regressions.


Download data is not yet available.

Article Details

Author Biographies

Rinku Sanjeev, Institute of Management Studies, Ghaziabad (UP)

PGDM-HR, Associate Professor

Urvashi Makkar, Institute of Management Studies, Ghaziabad (UP)

Former Director & Professor - Marketing

Sanjeev Kumar Singh, Apeejay Institute of Technology- School of Management Greater Noida

Associate Professor


AKDERE, M. (2006) Improving Quality of Work-Life: Implications for Human Resources. The Business Review, Cambridge, v. 6, n. 1, December, p. 173-177.

ANDERSON, J. C.; NARUS, J. A. (1984) A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships, Journal of Marketing, v. 48, n. 4, p. 62-74

BECK, W.; L. J. G.; MAESEN V. D.; THOMESE, F.; WALKER, A. (2001) Social Quality: A Vision for Europe. The Hague: Kluwer Law International.

BECK, W. (1992) Risk Society: Towards a New Modernity. London: Sage Publications.

BECK, W. (2005) World Risk Society. Cambridge: Polity Press.

BOHNKE, P. (2005) First European Quality of Life Survey: Life Satisfaction, happiness and sense of belonging. Dublin, European Foundation for the Improvement of Living and Working Conditions,

CUMMINS, D. A. (1995) On the trail of the goal standard for subjective well-being, Social Indicators Research, v. 35, p. 200.

CUMMINS, D. A. (1998) The second approximation to an international standard for life satisfaction, Social Indicators Research, v. 43, p. 307–334.

ECKERSLEY, R. (2000) The state and the future of nations: implications of subjective measures of personal and social quality of life, Social Indicators Research, v. 52, p. 33–27.

ECKERSLEY, R. (Ed.) (1998) Measuring Progress: is life getting better?, Collingwood Australia, CSINO Publishing.

FAHEY, T.; MAITRE, B.; WHELAN, C. (2004) Quality of Life in Europe, Dublin, European Foundation for the Improvement of Living and Working Conditions.

GIDDENS, A. (1990) The Consequences of Modernity. Stanford: Stanford University Press.

GIDDENS, A. (1991) Modernity and Self-Identity: Self and Society in the Late Modern Age. Stanford: Stanford University Press.

GIDDENS, A. (1998) The Third Way: Renewal of Social Democracy. Cambridge: Polity Press.

GRONROOS, C. (2000) Service Management and Marketing: A Customer Relationship Management Approach, John Wiley & Sons, New York, NY.

HAKANSSON, H.; SNEHOTA, I. (1995) Developing Relationships in Business Networks, Routledge, London.

HALSTEAD, J. (1998) The science and politics of new measures of progress. A United States perspective, in: ECKERSLEY, R. (Ed.) Measuring Progress. Is life getting better? Collingwood, Australia, CSINO Publishers.

HAMILTON, C. (1998) Measuring changes in economic welfare. the genuine progress indicator for Australia, in ECKERSLEY, R. (Ed.) Measuring progress. Is life getting better? Collingwood Australia, CSINO Publishers.

HAVLOVIC, S. J. (1991) Quality of Work Life and Human Resource Outcomes. Industrial Relations, v. 30, n. 3, Fall. p. 469-479

LANE, ROBERT E. (1996) Quality of Life and Quality of Persons: A New Role for Government. In: A. Offer. Ed. In Pursuit of the Quality of Life. New York: Oxford University Press, p. 256-293

LAU, R. S. M.; MAY, B. E. (1998) A Win-Win Paradigm for Quality of Work Life and Business Performance. Human Resource Development Quarterly, v. 9, n. 3, p. 211-226.

LUHMANN, N. (2005) Risk: a Sociological Theory. New Brunswick, N.J.: Transaction Publishers.

LUHMANN, N. (1979) Trust and Power: Two Works by Niklas Luhmann. Brisbane: John Wiley and Sons.

MAESEN V. D.; L. J. G.; WALKER, A.; KEIGER, M. (2005) European Network Indicators of Social Quality: Social Quality: the Final Report. The Hague: European Foundation on Social Quality.

MAESEN V. D.; L. J. G.; WALKER, A. (2005) Indicators of Social Quality: Outcomes of the European Scientific Network, European Journal of Social Quality, v. 3, n. 1-2, p. 8- 24.

MEYER, S. B.; WARD, P. R. (2008) Do Your Patients Trust You? A Sociological Trust, Social Quality and Wellbeing Understanding of the Implications of Patient Mistrust in Healthcare Professionals. Australasian Medical Journal, v. 1, n. 1, p. 1-12.

MEYER, S. B.; WARD, P. R.; COVENEY, J.; ROGERS, W. (2008a) Thinking in Synergy Conference, Operationalising Trust in Food, Food Systems and Dietary Recommendations: What can Social Theory Add? Adelaide, SA: Flinders University.

MEYER, S. B.; WARD, P. R.; COVENEY, J.; ROGERS, W. (2008b) Trust in the Health System: an Analysis and Extension of the Social Theories of Giddens and Luhmann. Health Sociology Review, v. 17, n. 2, p. 177-186.

MIRVIS, P.; LAWLER, E. (1984) Accounting for the quality of work life. Journal of Occupational Behaviour, v. 5, p. 197-212.

MORGAN, R. M.; HUNT, S. D. (1994) The commitment-trust theory of relationship marketing, Journal of Marketing, v. 58, n. 3, p. 20-38.

NOLL, H.-H. (2002) Towards an European system of social indicators: theoretical framework and system architecture, Social Indicators Research, n. 58, p. 547–584.

NOLL, H.-H. (2004) The European System of Social Indicators: a tool for welfare measurement and monitoring social change, Germany 2–4 July, Paper presented to the International Workshop on Researching Well-being in Developing Countries.

OLIVER RICHARD, L. (1999) Whence Consumer Loyalty? Journal of Marketing, Special Issue 1999, p. 33-44

PUSEY, M. (1998) The impact of economic restructuring on women and families: preliminary findings from the middle Australia project, Australian Quarterly, p. 18–27.

RAPLEY, M. (2003) Quality of Life Research. A critical introduction, London, Thousand Oaks, New Delhi, Sage.

SCHURR, P. H.; OZANNE, J. L. (1985) Influences on exchange processes: Buyers’ perceptions of a seller’s trustworthiness and bargaining toughness, Journal of Consumer Research, n. 11, p. 939-53

SCOBEL, D. N. (1975) Doing away with the Factory Blues. Harvard Business Review, n. 53, Nov-Dec., p. 132-142.

SEN, A. (2003) Inequality Reexamined. Oxford: Oxford University Press.

SEN, A. (1999) Development as Freedom. Oxford: Oxford University Press.

STRAW, R. J.; HECKSCHER, C. C. (1984) QWL: new working relationships in the communication industry. Labor Studies Journal. n. 8 winter, p. 261-274.

VAN DER MAESEN, L.; WALKER, M.; KEIZER, M. (2002) Social Quality. The Final Report. European Newwork of Indicators of Social Quality, Amsterdam, European Foundation for Social Quality.

WALTON, R. E. (1974) QWL indicators: prospects and problems. In Portigal, A.H. (Eds.). Measuring the quality of working life. A symposium on Social Indicators of Working Life. Ottawa, March, P. 19-20.

WARD, P. (2006) Trust, Reflexivity and Dependence: A ‘Social Systems Theory’ Analysis in/of Medicine. European Journal of Social Quality, v. 6, n. 2, p. 121-133.

WARD, P.; COATES, A. (2006) We Shed Tears, But There is No One There to Wipe Them Up For Us: Narratives of (Mis) trust in a Materially Deprived Community.” Health: An Interdisciplinary Journal for the Social Study of Health, Medicine and Trust, Social Quality and Wellbeing Illness, v. 10, n. 3, p. 283-301.

WOOLTHUIS, R. K.; HILLEBRAND, B.; NOOTEBOOM, B. (2002) Trust and formal control in inter organizational relationships, ERIM Report Series Research in Management, Rotterdam, p. 1-18.

YOUNG, L. C.; WILKINSON, I. F. (1989) The Role of Trust and Co-operation in Marketing Channels: A Preliminary Study, European Journal of Marketing, v. 23, n. 2, p.109–122.

فروشگاه اینترنتی