PERFORMANCE-BASED MODEL FOR THE CITY TREASURER DISTRICT OFFICES IN DAVAO CITY

Jimmy Francisco Barangay
School of Business and Governance, University of Southeastern Philippines
March, 2013
 

Abstract

The study was conducted to determine the organizational behavioral factors and process performance of the City Treasurer’s District Offices of Davao City Treasurer’s Office; the relationship and effect of organizational behavioral factors to the Office’s process performance levels; and the sound structural model that best explain process performance of the City Treasurer’s District Offices in Davao City.
Key Informant Interview (KII) was conducted to generate necessary data for the survey questionnaire randomly distributed to respondents. Factor analysis using principal component analysis extracted five variables to explain the structural factors for organizational behavioral factors namely: reward values, leadership, staff initiation, strategic thinking, and behavioral values.
Using similar test, four variables were extracted for process performance, namely: quality service, organizational learning, productivity, and goals accomplishment; the organizational behavioral factors were often manifested in the City Treasurer’s District Offices of Davao City Treasurer’s Office; the City Treasurer’s District Offices of Davao City Treasurer’s Office process performance level is very satisfactory; the organizational behavioral factors in City Treasurer’s District Offices of Davao City Treasurer’s Office is significantly related to its process performance; and that the City Treasurer’s District Offices of Davao City Treasurer’s Office’s organizational behavioral dimensions predicts changes in its performance.
Data revealed that most of the stakeholders of the City Treasurer’s District Offices of Davao City Treasurer’s Office were female, bachelor’s degree holders, and 18-40 years old.