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Simulation and analysis of queues in banks: a case study of an agency in the southern State of Rio de Janeiro

Tulio Cremonini Entringer

892-907

Discrete event simulation applied to single queue management: a case study at a bank agency

Marcos Aurélio da Rocha Nascimento, Lilian Mendes dos Santos, Adriano Maniçoba da Silva, Regis Cortez Bueno, Sivanilza Teixeira Machado, Wilson Yoshio Tanaka

s831-s842

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e-ISSN 2236-269X

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