Periodicity.: January - February 2019
e-ISSN......: 2236-269X
Cover Image

An Empirical study on availability of Health Care Services in Zarol village as per the Indian Public Health Standards

Anupam Mitra, Shivangi Shukla

Abstract


An Empirical study on the topic of an availability of Health care services in Zarol village as per the Indian Public Health Standards has been undertaken with the main objective to find out the prevailing gap between expected health standards and actual Indian Public health standards. The study was descriptive in nature. A sample of 80 respondents were undertaken for survey. Data were collected through structured closed ended questionnaire by using Non-probability convenience sampling method through personally interviewing the respondents. The analysis was done by using various tests in SPSS. The Service Quality Dimensions were used to measure the Service Quality Assurance of Public Health care services.  


Keywords


Quality Assurance; Service Quality Dimensions; Indian Public Health Standards; Public Health Care Services

Full Text:

PDF HTML

References


AMERICAN ACADEMY OF FAMILY PHYSICIANS (2015) Rural Practice, Keeping Physicians In. Retrieved October 7, 2015, from AAFP.org.

AKIN, J.; HUTCHISON, P. (1999) Health Care Facility Choice and the Phenomenon of Bypassing, Health Policy and Planning, n. 14, p. 135-151.

BABAKUS, E.; MANGOLD, W. G. (1989) Adapting the SERVQUAL scale to health care environment: an empirical assessment. In: BLOOM, P. (eds), AMA Educators Proceedings. Chicago, IL: American Marketing Association

BATES, L.; HANCOCK, L.; PETERKIN, D. (2001) A little encouragement: health services and domestic violence", International Journal of Health Care Quality Assurance, v. 14, n. 2 p. 49-56

BRADY, M. K.; CRONIN JR., J. (2001) Some new thoughts on conceptualizing perceived service quality: a hierarchical approach, Journal of Marketing, v. 65, July, p. 34-49

CALNAN, M. (1988a) Lay Evaluation of Medicine and Medical Practice: Report of a Pilot Study, International Journal of Health Service, n. 18, p. 311-322.

CALNAN, M. W. (1998b) The Patient’s Perspective, International Journal of Technology Assessment of Health Care, n. 14, p. 24-34.

CECIL G SHEPS CENTER FOR HEALTH SERVICES RESEARCH 725 Airport Road Campus Box 7590 University of North Carolina Chapel Hill, NC 27599-7590

CHAHAL, H.; SHARMA, R. D. (2004) Managing health care service quality in a primary health care centre, Metamorphosis, v. 3, n. 2, p. 112-31

CORBIN, C. L.; KELLEY, S. W.; SCHWARTZ, R. W. (2001) Concepts in service marketing for healthcare professionals, The American Journal of Surgery, v. 181, p. 1-7

CRONIN, J.; TAYLOR, S. (1992) Measuring Service Quality: A Reexamination and Extension, Journal of Marketing, v. 56, n. 3, p. 55-68.

DONGRE, Y.; MAHADEVAPPA, B.; ROHINI, R. (2010) Building access to healthcare in rural India: possibility and feasibility of low-cost medicine, International Journal of Pharmaceutical and Healthcare Marketing, v. 4, n. 4, p. 396-407

GHOSH, M. (2014) Measuring patient satisfaction, Leadership in Health Services, v. 27, n. 3, p. 240-254

GILSON, I.; ALILO, M.; HEGGENHOUGEN, K. (1994) Community satisfaction with primary health care services: an evaluation undertaken in the Morogoro Region of Tanazania, Social Science and Medicine, v. 39, p. 767-80

JAYESH, P.; GARG, A. R. (2010) Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context, International Journal of Pharmaceutical and Healthcare Marketing, v. 4, n. 1 p. 60-83

KANG, G.-D.; JAMES, J. (2004) Service quality dimensions: an examination of Grönroos’s service quality model, Managing Service Quality: An International Journal, v. 14, n. 4, p.266-277, https://doi.org/10.1108/09604520410546806

KOTHARI, C. R.; GARG, G. (2014) Research Methodology-Methods & Techniques, New Age Publications

MOORE, J. (2005) Is Higher Education Ready for Transformative Learning? A Question Explored in the Study of Sustainability. Journal of Transformative Education, v. 3, p. 76-91.

NEWMAN, R. D. (1998) Satisfaction with outpatient health care services in Manica Province, Mozambique, Health Policy and Planning, v. 13, n. 2, p. 174-80

PARASURAMAN, A.; ZEITHAML, V. A.; BERRY, L. L. (1988) Servqual: A multiple-item scale for measuring consumer perception of service quality, Journal of retailing, v. 64, n. 1, p. 12.

PRAKASH, G. (2015) Steering healthcare service delivery: a regulatory perspective, International Journal of Health Care Quality Assurance, v. 28, n. 2 p. 173-192

RAFTOPOULOS, V. (2005) A Grounded Theory for Patients´Satisfaction with Quality of Hospital Care. ICUs and Nursing Wen Journal, n. 22, p. 1-15.

RURAL HEALTH INFORMATION HUB (2016) Social Determinants of Health. Retrieved June 8, 2016.

SARDANA, G. D. (2003) Performance grading of hospitals: a conceptual framework, Productivity, v. 44, n. 3, p. 450-65.

WISNIEWSKI, M.; WISNIEWSKI, H. (2005) Measuring service quality in a hospital colposcopy clinic, International Journal of Health Care Quality Assurance, v. 18 n. 3, p.217-228, https://doi.org/10.1108/09526860510594776

ZINELDIN, M. (2006) The quality of health care and patient satisfaction, International Journal of Health Care Quality Assurance, v. 19, n. 1, p. 60-92.




DOI: http://dx.doi.org/10.14807/ijmp.v10i1.817

Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 ANUPAM MITRA, SHIVANGI SHUKLA

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

LIBRARIES BY

Logo Gaudeamus

Logo INDIANA

Logo CHENG KUNG

Logo UTEP

Logo MOBIUS

Logo UNIVEM

Logo Kennedy

Logo Columbia

Logo UCS

Logo MSG/UFF

Logo OPT

Logo Biblioteca Professor Milton Cabral Moreira

Logo UFL

Logo ULRICHSWEB

Logo UNISA