Emotional intelligence and successful change management in the Nigerian banking industry

Article Sidebar

PDF HTML
Published: Jun 1, 2017
DOI: https://doi.org/10.14807/ijmp.v8i2.550
Keywords:
Leadership Change catalyst Business process reengineering Emotional competencies Successful change management

Main Article Content

John N. N. Ugoani
College of Management and Social Sciences, Rhema University
صندلی اداری

Abstract

Successful organizational change requires a supportive culture and competence development driven by exceptional leadership that can influence business strategy in allocating financial, human and material resources, processes and systems that focus on collaborative imperatives. Change management is the lubricant that oils the wheels of organizations in the race for competitive advantage. Many organizational change efforts face resistance mainly because of the method of implementation. Change Management involves the ability to communicate, influence, collaborate and work in harmony with colleagues. Emotional intelligence competencies allow organizational members to acknowledge the need for change, remove barriers, and enlist others in pursuit of new initiatives aimed at organizational success. Beginning in the late 1990s, banks in Nigeria embarked on change management through BPR that involved emotional intelligence competencies which saw the banking industry’s shareholders’ funds rising from minus N792m in 1996 to N1,935bn in 2011. The survey research design was used for the study, and data were analyzed to demonstrate the relationship between emotional intelligence and successful change management. It was found that EI has strong positive relationship with successful change management in the Nigerian banking industry.

Downloads

Download data is not yet available.

Article Details

Issue
Vol. 8 No. 2 (2017): Independent Journal of Management & Production
Section
Articles

1. Proposal of Policy for Free Access Periodics

Authors whom publish in this magazine should agree to the following terms:

a. Authors should keep the copyrights and grant to the magazine the right of the first publication, with the work simultaneously permitted under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 that allows the sharing of the work with recognition of the authorship of the work and initial publication in this magazine.

b. Authors should have authorization for assuming additional contracts separately, for non-exclusive distribution of the version of the work published in this magazine (e.g.: to publish in an institutional repository or as book chapter), with recognition of authorship and initial publication in this magazine.

c. Authors should have permission and should be stimulated to publish and to distribute its work online (e.g.: in institutional repositories or its personal page) to any point before or during the publishing process, since this can generate productive alterations, as well as increasing the impact and the citation of the published work (See The Effect of Free Access).

 

Proposal of Policy for Periodic that offer Postponed Free Access

Authors whom publish in this magazine should agree to the following terms:

 

a. Authors should keep the copyrights and grant to the magazine the right of the first publication, with the work simultaneously permitted under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 [SPECIFY TIME HERE] after the publication, allowing the sharing of the work with recognition of the authorship of the work and initial publication in this magazine.

 

b. Authors should have authorization for assuming additional contracts separately, for non-exclusive distribution of the version of the work published in this magazine (e.g.: to publish in institutional repository or as book chapter), with recognition of authorship and initial publication in this magazine.

 

c. Authors should have permission and should be stimulated to publish and to distribute its work online (e.g.: in institutional repositories or its personal page) to any point before or during the publishing process, since this can generate productive alterations, as well as increasing the impact and the citation of the published work (See The Effect of Free Access).


d. They allow some kind of open dissemination. Authors can disseminate their articles in open access, but with specific conditions imposed by the editor that are related to:
     Version of the article that can be deposited in the repository:
           Pre-print: before being reviewed by pairs.
           Post-print: once reviewed by pairs, which can be:
                  The version of the author that has been accepted for publication.
                  The editor's version, that is, the article published in the magazine.
           At which point the article can be made accessible in an open manner: before it is published in the magazine, immediately afterwards or if a period of seizure is required, which can range from six months to several years.
      Where to leave open: on the author's personal web page, only departmental websites, the repository of the institution, the file of the research funding agency, among others.

Author Biography

John N. N. Ugoani, College of Management and Social Sciences, Rhema University

John N. N. Ugoani, holds a PhD degree in management. He is a senior lecturer and coordinator College of Management and Social Sciences at Rhema University Aba, Nigeria, and teaches courses on business, management, production management, human resource management, industrial relations, psychology and industrial psychology. John has over scholarly publications with over 1000 full text readership downloads and 5000 abstract views worldwide. He is listed among Ten Top Authors by Social Science Research Network. His present research interests are in the areas of emotional intelligence, managerial psychology, global human resource management, bank management, conflict management, governance, knowledge management, leadership, entrepreneurship, diversity, public policy, among others. Before entering academia, he was a senior manager at First Bank until 2009.
Crossref
Scopus
Google Scholar
Europe PMC

References

ACHEBE, N. (2011) Diamond Bank Records N9.5bn Profit, Pays 15k Dividend. The Nation, v. 05, n. 1746, p. 59.

AGBATO, J. O. (1990) Managing Organizational Change and Conflict In: AGBATO, J. O. (ed.) The Nature of Management, Lagos Abiola Bookshops Limited, p. 145-154.

AGU, C. N. (2000) Fundamentals of Small Business Management and Entrepreneurship Development. Owerri 1 – 0 Publishers.

AJEKIGBE, J. M. (2002) Managing Director’s Review. First Bank of Nigeria Plc (2001/2002) Annual Report & Accounts, Lagos, p. 19-23.

ANONYMOUS (2011) The Impact of Emotional Intelligence Towards the Effectiveness of Delegation: A Study in Banking Industry in Malaysia. International Journal of Business and Social Studies, v. 2, n. 18, p. 93-99.

BARLETT, C. A.; GHOASHAL, S. (1995) Rebuilding Behavioural Context: Turn Process Reengineering into People Rejuvenation. Sloan Management Review, Fall, p. 11-23.

BOGUE, E. M.; SCHWARTZ, M. J.; WATSON, S. L. (1996) The Effects of Reengineering: Fad or Competitive Factor. Journal of Healthcare Management, v. 44, n. 6, p. 456.

BOYATZIS, R. E. (1982) The Competent Manager: A Model for Effective Performance New York, John Wiley & Sons.

BOYATZIS, R. E. (1994), Stimulating Self-Directed Change: Managerial Assessment and Development, Journal of Management Education, v. 18, n. 3, p. 304-323.

BOYATZIS, R. E. (1996) Consequences and Rejuvenation of Competent Based Human Resource and Organizational Development. Research in Organizational change and Development, v. 9, p. 101-122, Greenwich, CN: JAI Press.

BOYATZIS, R. E. (1999), Self-Directed Change and Learning as a Necessary Meta-Competency for Success and Effectiveness in the 21st Century. Keys to Employee Success in the Coming Decades, Westport, CN: Greenwood Publishing, p. 15-32.

CHASE, R. B.; AQUILANO, N. J.; JACOBS, F. R. (2001) Operations Management for Competitive Advantage 9th Edition, USA, McGraw-Hill, Irwin.

CHERNISS, C. (2000) Emotional Intelligence: What it is and why it matters. Paper Presented at the Annual Meeting of the Society for Industry and Organizational Psychology, New Orleans, LA, April 15.

CHERNISS, C.; ADLER, M. (2000) Promoting Emotional Intelligence in Organizations, August, 2000, ASTD.

CHERNISS, C.; GOLEMAN, D. (2001) The Emotionally Intelligent Workplace. San Francis CA, Jossey-Bass.

COOPER, R. (1997) Applying Emotional Intelligence in the Workplace. Training & Development, v. 51, n. 12, p. 31-38.

DEFINONE, J. (2016) Excess and Unauthorized Charges, by Banks. The Guardian, v. 32, n. 13578, p. 16.

DAVENPORT, T. H. (1993) Process Innovation: Reengineering Work Through Informational Technology. Boston, Harvard Business School Press.

DRUCKER, P. F. (1998) Innovations and Entrepreneurship, Oxford. Butterworth, Heinemann.

DRUCKER, P. F. (1999) Management: Tasks, Responsibilities, Practices. Oxford Butterworth, Heinemann.

FIRST BANK OF NIGERIA PLC (1999) Job Descriptions – Reengineered Branches, Lagos. Changing-to-win – The First Bank Century Project.

GOLEMAN, D. (2001) Emotional Intelligence Competencies Clusters. New York, Bantam Books.

GOLEMAN, D. (1995) Emotional Intelligence, New York, Bantam Books.

GOLEMAN, D. (1998) Working with Emotional Intelligence, New York, Bantam Books.

GOLEMAN, D.; BOYATZIS, R. E.; MCKEE, A. (2000) Primal Leadership, Realizing the Power of Emotional Intelligence, New York, Bantam Books.

GUEST, R. H. (1964) Organizational Change. The Effect of Successful Leadership. Homewood, 121, Dorsey Press and Richard, D, Irwin, Inc.

HAMMER, M. (1990) Reengineering Work: Don’t Automate, Obliterate. Harvard Business Review, v. 90, n. 4, p. 104-12.

HAMMER, M. (1996) Beyond Reengineering. New York, Harper Collins.

HAMMER, M.; Champy, J. (1993) Reengineering the Corporation: A manifesto for Business Revolution New York: Harper Business.

HAMMER, M.; Staton, S. (1999) How Process Enterprises Really Work. Harvard Business Review, v. 99, n. 6, p. 108-18.

HIGGS, M. J.; ROWLAND, D. (2001) Building Change Leadership Capability: the quest for Change Competence. Journal of Change Management, v. 1, n. 2, p. 31-116.

MARGRETTA, J. (1998) The Power of Virtual Integration: An Interview with Dell Computer’s Michael Dell. Harvard Business Review, March-April, p. 73-84.

MORRELL, K. M.; LOAN-CLARK, J.; WILKINSON, A. J. (2004) Organizational Change and Employee Turnover. Personnel Review, v. 32, n. 2, p. 161-173.

MUO, I. K. (1999) Leadership Imperatives for Successful Change In: MUO, I. K. (ed.) The Nature, Scope & Challenges of management Lagos. Impressed Publishers. p. 123–128.

NELSON, C.; ORIOHA, L. (2016) Deepening, inclusion with electronic banking offerings. The Guardian, v. 32, n. 13578, p. 26.

NIGERIA DEPOSIT INSURANCE CORPORATION (1996) Annual Report and Statement of Accounts, Abuja.

NIGERIA DEPOSIT INSURANCE CORPORATION (2011) Annual Report and Statement of Accounts, Abuja.

OLASINDE, T. (2016) Don Advocates Professionalism in Banking Sector. The Guardian, v. 32, n. 13647, p. 29.

OMIYI, B. (2008) Managing Change and Innovation in the Oil and Gas Industry. Managing in Nigeria, v. 44, n. 3, p. 7-13.

ONASANYA, B. (2012) First Bank, New Structure Greater Values. The Nation, v. 7, n. 2236, p. 33

OVIA, J.; (2003) Payment System and Financial Innovation. Lagos. The Nigerian Banker.

PAMELA, R, J.; INDVIK, J. (1999) Organizational benefits of having emotionally intelligent managers and employees. Journal of Work Place Learning, v. 11, n. 3, p. 84-88.

POVEY, B. (1996) Continuous Business Improvement. London, McGraw-Hill Companies.

ROACH, S. (1998) In Search of Productivity, Harvard Business Review, Sept-Oct, p. 153

ROHLEDER, T, R.; SILVER, E. A. (1997) A Tutorial on Business Process Improvement. Journal of Operations Management, v. 15, n. 2, p. 139-54.

SALOVEY, P.; MAYER, J. D. (1990) Emotional Intelligence, New York, Baywood Publishing Co., Inc.

SAUNDERS, M.; LEWIS, P.; THORNHILL, A. (2009) Research Methods for Business Students London, Pixoran Publication.

SCHUTTE, N. S.; MALOUFF, J. M.; HAN, L. E.; HAGGERTY, D. J.; COOPER, J. T.; GOLDEN, C.; DOMHEIM I. (1998) Development and Validation of a Measure of Emotional Intelligence. Personality and Individual Differences, v. 25, n. 2, p. 167-177, doi:10.1016/S0191-8869(98)00001-4

STALK, G.; EVANS, P.; SHULMAN, L. E. (1992) Competing on Capabilities: The New Rules of Corporate Strategy. Harvard Business Review, March-April, p. 57-69.

STEVENSON, W. J. (2002) Operations Management. 7th edition. USA, McGraw-Hill, Irwin.

UGOANI, J. N. N. (2013) Effect of Emotional Intelligence on Bank Success: Published (2010) PhD Dissertation; Germany, Lambert Academic Publishing.

UGWUANYI, G. O. (2014) Banking Distress and the Erosion of Public Confidence in the Nigerian Banking System. European Journal of Business and Management, v. 6, n. 9.

UGWUANYI, G. O.; AMANZE, P. G. (2014) Banking Sector Reform: An Approach to Restoring Public Confidence on the Nigerian Banking Industry. Research Journal of Finance and Accounting, v. 5, n. 6.

Most read articles by the same author(s)

<< < 1 2 
فروشگاه اینترنتی