Emotional intelligence and successful change management in the Nigerian banking industry

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John N. N. Ugoani
صندلی اداری


Successful organizational change requires a supportive culture and competence development driven by exceptional leadership that can influence business strategy in allocating financial, human and material resources, processes and systems that focus on collaborative imperatives. Change management is the lubricant that oils the wheels of organizations in the race for competitive advantage. Many organizational change efforts face resistance mainly because of the method of implementation. Change Management involves the ability to communicate, influence, collaborate and work in harmony with colleagues. Emotional intelligence competencies allow organizational members to acknowledge the need for change, remove barriers, and enlist others in pursuit of new initiatives aimed at organizational success. Beginning in the late 1990s, banks in Nigeria embarked on change management through BPR that involved emotional intelligence competencies which saw the banking industry’s shareholders’ funds rising from minus N792m in 1996 to N1,935bn in 2011. The survey research design was used for the study, and data were analyzed to demonstrate the relationship between emotional intelligence and successful change management. It was found that EI has strong positive relationship with successful change management in the Nigerian banking industry.


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Author Biography

John N. N. Ugoani, College of Management and Social Sciences, Rhema University

John N. N. Ugoani, holds a PhD degree in management. He is a senior lecturer and coordinator College of Management and Social Sciences at Rhema University Aba, Nigeria, and teaches courses on business, management, production management, human resource management, industrial relations, psychology and industrial psychology. John has over scholarly publications with over 1000 full text readership downloads and 5000 abstract views worldwide. He is listed among Ten Top Authors by Social Science Research Network. His present research interests are in the areas of emotional intelligence, managerial psychology, global human resource management, bank management, conflict management, governance, knowledge management, leadership, entrepreneurship, diversity, public policy, among others. Before entering academia, he was a senior manager at First Bank until 2009.


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