*Periodicity.:*

**February - May 2014***e-ISSN......:*

**2236-269X**### A critical analysis of quality managment implementation in a small brazilian company

#### Abstract

This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.

#### Keywords

#### References

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DOI: http://dx.doi.org/10.14807/ijmp.v5i2.121

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