Periodicity.: February - May 2014
e-ISSN......: 2236-269X
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A critical analysis of quality managment implementation in a small brazilian company

Jonathan Schmitz Rauber, Marco Antonio Viana Borges, Márcio Laênio Manoel Júnior, Diego Augusto de Jesus Pacheco

Abstract


This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.


Keywords


ISO 9001; Small company; Organizational changes; Quality Management

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References


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DOI: http://dx.doi.org/10.14807/ijmp.v5i2.121

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