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mso-ascii-font-family:Cambria; mso-fareast-font-family:"Malgun Gothic"; mso-hansi-font-family:Cambria; color:#404040; mso-ansi-language:EN-GB; mso-fareast-language:X-NONE;} span.Ttulo9Char {mso-style-name:"Título 9 Char"; mso-style-noshow:yes; mso-style-priority:9; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:"Título 9"; font-family:"Cambria",serif; mso-ascii-font-family:Cambria; mso-fareast-font-family:"Malgun Gothic"; mso-hansi-font-family:Cambria; color:#404040; mso-ansi-language:EN-GB; mso-fareast-language:X-NONE; font-style:italic;} span.TextodenotaderodapChar {mso-style-name:"Texto de nota de rodapé Char"; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:"Texto de nota de rodapé"; font-family:"Arial",sans-serif; mso-ascii-font-family:Arial; mso-hansi-font-family:Arial; mso-bidi-font-family:Arial; mso-fareast-language:AR-SA;} span.TextodecomentrioChar {mso-style-name:"Texto de comentário Char"; 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mso-style-link:Título; mso-ansi-font-size:15.0pt; mso-bidi-font-size:16.0pt; font-family:"Arial",sans-serif; mso-ascii-font-family:Arial; mso-hansi-font-family:Arial; mso-bidi-font-family:Arial; mso-font-kerning:14.0pt; mso-ansi-language:PT; font-weight:bold;} span.CorpodetextoChar {mso-style-name:"Corpo de texto Char"; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:"Corpo de texto"; mso-ansi-font-size:12.0pt; mso-ansi-language:IT;} span.RecuodecorpodetextoChar {mso-style-name:"Recuo de corpo de texto Char"; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:"Recuo de corpo de texto"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; mso-ansi-language:PT;} span.SubttuloChar {mso-style-name:"Subtítulo Char"; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:Subtítulo; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; color:black; mso-ansi-language:PT; mso-fareast-language:PT; font-weight:bold; mso-bidi-font-weight:normal;} span.Primeirorecuodecorpodetexto2Char {mso-style-name:"Primeiro recuo de corpo de texto 2 Char"; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:"Recuo de corpo de texto Char"; mso-style-link:"Primeiro recuo de corpo de texto 2"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; mso-ansi-language:PT;} span.PrimeirorecuodecorpodetextoChar {mso-style-name:"Primeiro recuo de corpo de texto Char"; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:"Corpo de texto Char"; mso-style-link:"Primeiro recuo de corpo de texto"; mso-ansi-font-size:12.0pt; mso-ansi-language:IT;} span.Corpodetexto2Char {mso-style-name:"Corpo de texto 2 Char"; mso-style-priority:99; mso-style-unhide:no; mso-style-locked:yes; mso-style-parent:""; mso-style-link:"Corpo de texto 2"; mso-ansi-font-size:12.0pt; mso-bidi-font-size:12.0pt; mso-ansi-language:PT;} span.Corpodetexto3Char {mso-style-name:"Corpo 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mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.Sombreadoclaro-nfasis52LastCol {mso-style-name:"Sombreado claro - Énfasis 52"; mso-table-condition:last-column; mso-style-priority:60; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.Sombreadoclaro-nfasis52OddColumn {mso-style-name:"Sombreado claro - Énfasis 52"; mso-table-condition:odd-column; mso-style-priority:60; mso-style-unhide:no; mso-tstyle-shading:#D2EAF1; mso-tstyle-border-left:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} table.Sombreadoclaro-nfasis52OddRow {mso-style-name:"Sombreado claro - Énfasis 52"; mso-table-condition:odd-row; mso-style-priority:60; mso-style-unhide:no; mso-tstyle-shading:#D2EAF1; mso-tstyle-border-left:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="2051"> <o:colormru v:ext="edit" colors="#eaeaea"/> </o:shapedefaults></xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=PT-BR link=blue vlink=purple style='tab-interval:35.4pt'> <div class=WordSection1> <h3 align=right style='text-align:right'><span style='mso-bidi-font-size:12.0pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"; mso-ansi-language:EN-US;font-weight:normal'><span style='mso-spacerun:yes'> </span></span><span lang=IT style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";mso-no-proof:yes'>NIAS-MUKALLA WEB BASED SYSTEMS SUCCESS MEASUREMENT AND STUDENTS SATISFACTION EVALUATION BASED ON SECURITY FACTOR OF SYSTEMS QUALITY ENGINEERING THEORY (ISO 25010) AND OTHER FACTORS</span><span lang=EN-US style='mso-bidi-font-size:12.0pt;font-family: "Arial",sans-serif;mso-fareast-font-family:"Times New Roman";mso-ansi-language: EN-US;font-weight:normal'><o:p></o:p></span></h3> <p class=MsoNormal align=right style='text-align:right'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Ibrahim Eskandar Ibrahim Fadhel</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>School of Human Development and Techno-communication, University Malaysia Perlis, Malaysia <o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Department of Computer and Information Systems, National Institute of Administrative Science (NIAS), Yemen</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>E-mail: <span style='mso-no-proof:yes'>ibrahimeskandarfadhel@gmail.com</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Syed Zulkarnain Bin Syed Idrus</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>School of Human Development and Techno-communication, University Malaysia Perlis,</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'> <span style='mso-no-proof:yes'>Malaysia</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>E-mail: <span style='mso-no-proof:yes'>syzul@yahoo.com</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Mohd Syukri Yeoh Abdullah</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Institute of Malay World &amp; Civilization (ATMA), The National University of Malaysia,</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'> <span style='mso-no-proof:yes'>Malaysia</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>E-mail: <span style='mso-no-proof:yes'>syukri@ukm.edu.my</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Amani Ali Elmetwaly Ali Ibrahim</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>School of Human Development and Techno-communication, University Malaysia Perlis, Malaysia</span></i><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>E-mail: <span style='mso-no-proof:yes'>amaniali@unimap.edu.my</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>Mazni Omar</span></i><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'>College of Science and Arts, School of Computing University Utara Malaysia</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>, <span style='mso-no-proof:yes'>Malaysia</span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>E-mail: <span style='mso-no-proof:yes'>omar.mazni@gmail.com<o:p></o:p></span></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US;mso-no-proof:yes'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i><span lang=PT style='font-family:"Arial",sans-serif'>Shatina Saad</span></i><span style='mso-ansi-language:PT-BR'><o:p></o:p></span></p> <p class=MsoNormal align=right style='text-align:right'><i><span lang=PT style='font-family:"Arial",sans-serif'>Faculty of Business and Management, University Teknologi Mara. Selangor, Malaysia &amp; Center of Technology and Supply Chain Management, University Teknologi Mara, Malaysia.</span></i><span lang=PT><o:p></o:p></span></p> <p class=MsoNormal align=right style='text-align:right'><i><span lang=PT style='font-family:"Arial",sans-serif'>E-mail: shatsaad@gmail.com</span></i><i style='mso-bidi-font-style:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>Submission: <span style='mso-no-proof:yes'>1/17/2019 </span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>Revision: <span style='mso-no-proof:yes'>2/27/2019 </span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><i style='mso-bidi-font-style: normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>Accept: <span style='mso-no-proof:yes'>3/13/2019 </span><o:p></o:p></span></i></p> <p class=MsoNormal align=right style='text-align:right'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'><o:p>&nbsp;</o:p></span></p> <p class=Abstract style='margin-bottom:6.0pt;line-height:150%'><i><span lang=EN-US style='font-size:12.0pt;mso-bidi-font-size:9.0pt;line-height:150%; font-family:"Arial",sans-serif;mso-fareast-language:PT-BR'>ABSTRACT<o:p></o:p></span></i></p> <p class=Referncias style='margin-left:0cm;text-align:justify;text-indent:0cm; line-height:150%'><span lang=EN-US style='font-family:"Arial",sans-serif'>Latest studies reported that systems success measure suffers from mix of results and limited models that help in success measurement and evaluation. Because of systems models are domain specific and context related, there is a dire need for taking the measure to other perspectives like using related external factors such as management support or using software engineering theories such as ISO 25010. This study aimed to move the measure from a business perspective to other perspectives. This study investigated NIAS-Mukalla student satisfaction based on security, management support, computer anxiety and usefulness. All these independent variables found to be positively and significantly affected the satisfaction of the users. NIAS-Mukalla students were satisfied with the web-based systems.<o:p></o:p></span></p> <p class=Referncias style='margin-left:0cm;text-align:justify;text-indent:0cm; line-height:150%'><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif'>Keywords</span></b><span lang=EN-US style='font-family:"Arial",sans-serif'>: Satisfaction; Security; Management Support; Computer Anxiety; Usefulness; Web-Based Systems; NIAS; Information systems and Success<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:21.25pt;text-indent:-21.25pt;line-height:150%;mso-list:l5 level1 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>INTRODUCTION<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Rate of failure of software s and information system (IS) are high among the world and there is a dire need for engineering a systems quality framework works as a success measure tool in the context and domain of the study. Success measure of systems and developing a framework helps in solving the problem of higher rate of systems failure. Success measure is also, an important part of systems development to improve systems performance. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>However, studies showed a lack of research done on systems success in world universities Arab region universities and Yemeni universities and limited adequate frameworks. Systems especially the web-based faces high rate of failure in world and Arab region, it was observed that many funded system projects failed, it was also, noted that in Yemen systems were completed and implemented without evaluation and success measuring (FADHEL et al., 2018). <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Large numbers of dissatisfying systems users, organizations and higher rate of systems failure is still a problem. In targeting this failure, measure of systems success categorized as a solution to increase the rate of success in future systems initiatives. Success measure of systems is an important part of software s engineering and information systems engineering to improve systems performance. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>However, it was observed that many funded system projects failed, it was also, noted that in Yemen systems were completed and implemented without success measuring. Data analysis and interpretation for the web-based information systems (WIS) success framework related to higher education can be taken as a latest phenomenon. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Moreover, this is also, responsive and effective for assessing security, usefulness, computer anxiety and management support aspects to explain satisfaction. The present study is enthusiastic to outline the need for highlighting student perspective where exists dearth of research in this regard and dire need for engineering framework that works as a tool for organizations to success measure of their systems. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family: "Arial",sans-serif;mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Though, prior scholarly work has outlined significant role and importance of designing quality university WIS framework from the aspect of WIS developers not from the side of users. Henceforth, the present study aims to strive for highlighting the perception of users (students) (FADHEL et al., 2018).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Background<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The success measure and evolution of software s (SWs) and information systems (ISs) is rooted in many interdisciplinary researches such as information technology, computer science, systems engineering, accounting, business administration, organization behavior and operational research (FADHEL, 2015). This is the reason why systems are considered as an applied research domain because it is a domain that is made up of other research domains (FADHEL, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Filed of software s and ISs in general facing a challenge in defining and measuring success. Right now, this filed becomes more complex so, it must have performed the success assessment of those systems. Defining the success of systems based on the context is a prime importance. Software s and ISs demands and challenges that accrues every day, continue to relegate success measurement to a back seat (DELONE; MCLEAN, 2016). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The researchers facing a challenge when they assessment systems success. Focusing on the customers as the users to evaluate the systems success is the key of today s customer-focused era (DELONE; MCLEAN, 2016).<span style='mso-spacerun:yes'>         </span><span style='mso-spacerun:yes'>    </span><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Success of web-based systems of the universities is completely dependent on the users satisfaction (ALMAHAMID; TWEIQAT; ALMANASEER, 2016; BAIRAMZADEH; BOLHARI, 2010; HASAN; ABUELRUB, 2008). Systems nowadays turned to be web-based information system (WIS) this is because the development in the information and communication technology. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The gateway for information, products, and services in organizations is websites. As a result, it is important for organizations to have WIS that live up to the expectations of the target users so as to achieve the intended goals (TOKDEMDR, 2009). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>However, the evaluation and success measure of systems particularly the ones who are web compatible is necessary to help ensure that it fulfil user requirements and the core purpose that it was developed to serve. This also helps critically to resolve any problems and suggests advancements that are necessary to enhance system website effectiveness, quality and weaknesses (FADHEL et al., 2018; MEBRATE, 2010; SUWAWI; DARWIYANTO; ROCHMANI, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Systems are a domain based on empirical research with analytical tools and conceptual frameworks to establish vital concepts in the domain (FADHEL, 2015; IRANI; GUNASEKARAN; LOVE, 2006). This interdisciplinary dimension of systems has been it to impact many aspects of the society such as healthcare, businesses, education and others. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Its development defined by various stages which is known as system cycle and it involves the creation and application of system development (ISD) (FADHEL, 2015). Yemen is regarded as one of the poorest countries in the Arab world and it is ranked 160 on the human development index (HDI), which places among low human development countries (NATIONS, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Therefore, to the best knowledge of the researcher, there are lack of studies of systems success evaluation in general and in website success measure conducted in the Arab context. No research took a place in Yemen (BAHESHWAN, 2016). Software quality factors that have a potential impact on the system s success and that should be considered in very large ISs (KHADDAJ; HORGAN, 2004). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Success assessment, making the decision by stakeholders and the intelligence of business are depending on many factors, the information quality IQ and other quality factors such as system quality (SQ) are the core of systems. Future researcher is highly needed to make better understanding of how quality significance to systems (DELONE; MCLEAN, 2016).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Glance about culture of arab region<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Rouibah (2009) cited that researchers claimed that Arab or Western cultural and managerial differences determine the systems success factors, as every culture has its own mindset of dealing with these success factors (MCCOY; GALLETTA; KING, 2007). Technologically developed countries are focused by researchers due to the extensive utilization of systems and availability of satisfied users (DELONE; MCLEAN, 1992; LEE; KIM GUPTA, 2009) but technologically less equipped countries are not attractive for this purpose (ROUIBAH, 2009). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Rouibah (2009) said based on (MCCOY et al., 2007) the divergence in culture, system and various types of users are reason of variation in expected consequences of success factors of systems. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Users of systems in Arab region such as Kuwait, Jordan and Yemen are having significant managerial support in order to gain success of systems (FADHEL, 2015; AL-ADAILEH, 2009; ROUIBAH; HAMDY; AL-ENEZI, 2009). Leading and important values &amp; ideologies of a culture define social behavior of a region and academic psychology has widely accepted it. The study of human societies, cultures and their development has been examined by various researchers to discover cultural differences in different countries (FRIGUI; ROUIBAH; MARZOCCHI, 2013). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>In spite of this, (STRAUB et al., 2002) found that there is difficulty in defining and measuring the concept of culture in different regions so that researchers did not pay any specific attention towards studying cross-cultural concept as they are necessary in systems areas. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Further, Rouibah (2009) argued that technologically developed nations such as North America and Europe, has been selected for the research focused on information technology as compare to Arab world; which is lagging in technological advancements; though Arab culture and its significance has been focused by different researcher overtime cited in (FRIGUI; ROUIBAH; MARZOCCHI, 2013).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Many researchers have investigated Arab culture and its significance. As mentioned in the article of (FRIGUI et al., 2013; DIK, 2011; OBEIDAT et al., 2012) that (HOFSTEDE, 1991) found different characteristics of Arab culture such as large power distance, relatively strong uncertainty avoidance; high collectivism and moderate Masculinity/Femininity after examining several Arab countries referred as  Arab Group . <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Cited in Obeidat et al., (2012) that is (WEIR, 1993) found in his studies that religious difference, social and political life of Arab region derive its culture and keeps it unique in practicing management style as compare to American, European and Japanese culture. Arabs belongs to high-context culture and have substantial close personal relationships and information networks among friends, colleagues and clients cited in (DIK, 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Arabs, as polychronic people, are committed to people and relationships rather than to the job and can be more concerned with closely related persons like family, friends and close business associates. Arabs also tend to build lifespan relationships with their teachers, colleagues, clients and etc. and like to be in close proximity of one another (DIK, 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Considering Arab region as one unit or need to study their culture separately still remains difficult to decide (OBEIDAT et al., 2012). A study has found different cultural difference within the same country and defiantly significant difference within Arab countries so that they need to be studied separately because with these differences it is not appropriate to generalize cultural values across the Arab world. However, there is different opinion found which as well emphasize that Arab culture can be treated as one unit (OBEIDAT et al., 2012). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Beliefs and attitudes are generally shared among Arabs which shows similarities in cross national and social class of this region. Geographical boundaries of Arab region start from Atlantic Edge of Africa to the north part of continent including Arabian Gulf, Sudan and Middle East. Due to these geographical boundaries, he claims that similarities in Arab Culture are found. So that, researcher considered Arab countries as one entity and identified as  Arab Culture (OBEIDAT et al., 2012).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Researchers found it difficult to claim that Arab countries have similarities in culture because of its huge geographical area. Which primarily consist of 22 Arab countries including Algeria, Bahrain, Comoros, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates, and Yemen. North Africa and Middle East are also considered as the part of Arab world due to its occupied area of 14 million square kilometers which is quite larger than Europe 10.4 million square kilometers (DIK, 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Arab world is considered and known as two geographical regions such as Eastern Arab and Western Arab, Eastern Arab countries include Yemen, Kuwait, Oman &amp; etc. Western consist of African countries like Egypt, Sudan &amp; etc. All Arab countries have same language, culture and religion as well as there are similarities in economic associations with few differences in wealth standards and history (DIK, 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>In comparison of Europe they have different languages, cultures, and historical background. Social relationships in Arab culture has its importance and it has priority of face to face conversation when it comes to the communication. Technological advancements have created new opportunities communicate which is different to their real identity. Adoption of new technology and changes in their priorities shows the involvement of Arabs in Social networking sites instead face to face communications (FRIGUI et al., 2013). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Furthermore, North America and Europe has taken more attention of researcher as compare to Arab region for the purpose of studying on systems (FRIGUI ET AL., 2013). Freedom of speech and democratic rights are given by Western culture so that individuals enjoy independence and take their own decisions without involvement of others. Western culture emphasizes to be analytical, level of thinking and being ethical in their life (FRIGUI et al., 2013).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.3.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Computer anxiety<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The earlier frameworks failed to identify clearly the factors and sub-factors that lead to satisfaction upon using a new system such as computer anxiety (CHEOK &amp; WONG, 2015).<span style='mso-spacerun:yes'>  </span>A very balanced aspect of satisfaction formulation by investigating computer anxiety (MALIK et al. 2016). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>According to (ELIE-DIT-COSAQUE; PALLUD; KALIKA, 2011), cited that IT anxiety denotes to state of anxiousness towards IT usage. This in some literatures is also called as computer anxiety. however, to some scholars it is a little different whereby it denotes to apprehension feelings by an individual whilst using IT (THATCHER; PERREWE, 2002). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>According to Elie-Dit-Cosaque et al., (2011) have outlined the factors that can be affected from IT anxiety which includes IT adoption, use related attitudes and actual use. Notably, studies and research aspirations can be tracked, deploying several theoretical 143 approaches from both, psychological related as well as information system concerned prospects on the topic. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>For example, (PRAMATARI; THEOTOKIS, 2009), outlined anxiety as a negative antecedent of supermarket consumers intentions to adopt product-related radio frequency identification (RFID) services.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Elie-Dit-Cosaque et al. (2011), asserted that more insight is needed as some scholars have distinguished computer anxiety from other contextual based anxieties such as communication-based anxieties. Hence, there are several people who do not feel anxiety about IT in general but experience such feelings when it comes to some specific applications (ELIE-DIT-COSAQUE et al., 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>On the grounds of Malik et al. (2016), IT anxiety is one of the important determinants of user satisfaction. This is since different customers come with different experiences and computer anxiety levels based on their anxiety in computer usage.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Lee, Choi and Kang, (2009) has outlined that online systems mainly describe these factors that can possibly rely on elements like literacy level of the user, past information technology (IT) experiences and age. The study found people from different age groups showing different levels of anxiety. In the views of (KANG; LEE, 2010), these factors also concluded similar results in their study. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Their study also, outlined that user adoption and online system use intentions can be influenced by such factors. to establish this discussion in the study, Canadian common measurement tool (CMT), Swedish customer satisfaction barometer model (SCSB), European customer satisfaction index (ECSI) indexes were used in the past studies cited in (MALIK et al., 2016).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>In the views of Cheok and Wang (2015), computer related anxiety is a crucial, yet topic given limited empirical attention. When an individual experience fear or worries about using a system or technology, the satisfaction level is likely to go down. Barbeite and Weiss (2004), have asserted that anxiety is principally the form of emotional fear from possible negative outcomes. They are inversely related to each other which means that, higher the anxiety, lower the user satisfaction (CHEOK; WONG, 2015; MALIK et al., 2016).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Computer Anxiety: It denotes to the feelings and expression of unpleasant effects. Situations whereby, technology use conclude in unpleasant experiences, charging individual emotional elements can be referred as technology or computer anxiety. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Such anxiety is common and often results from poor or below average experiences when interacting with internet or technology. Review of the literature has outlined computer anxiety to be significantly related with the level of satisfaction of an individual with online information systems.<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.4.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Management support<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Management support play a vital role in systems success and affecting the satisfaction and should be targeted in comprehensive studies (AL-MAMARY; SHAMSUDDIN; HAMID, 2014; FADHEL, 2015; WANG; SONG, 2017). Concerning the success and performance of information systems, organizational scholars have been highlighting the crucial role of management support. Studies have underlined that management support is one of the highly important components for ensuring IS success. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Accordingly, studies have pin pointed that for obtaining success of information systems, management support is essential. Keeping this in view, scholars in this domain have suggested different elaborations to the idea of management support. Some have defined it as time bound support from management related to some project or activity. On the contrary, some studies have explained and related it with top management (FADHEL, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Likewise, another definition forwarded in this regard related with the senior management and administrators contributing their time and effort to help facilitate audit arrangements and facilitate management issues. Studies suggest that support from management authorities can be viewed in several different prospects such as subordinate facilitation, employee help and support, taking managerial responsibility effectively etcetera (FADHEL, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Thus, management support can be in several forms and prospects. Not only that it involves delegation and exercise of authority for effective business functioning but also caters to subordinate facilitation for effective accomplishment of assigned job tasks (FADHEL, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Management support in the prospect of information systems denotes to extent of support received during the IS implementation and its operational usage. some of the prominent management support features includes resource allocation, trouble shooting, knowledge management, system handling, support, and process management (AL-ADAILEH, 2009; ZAIED, 2012).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Management Support: The term denotes to the support, facilitation and recognition of the governing authorities in a certain system or organizational set up whereby, a system is being deployed. Support of management in this regard can be of notable help when it comes to student`s satisfaction with university e-platforms.<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><a name="_Hlk3041987"><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-fareast-font-family:Arial; mso-ansi-language:EN-US'><span style='mso-list:Ignore'>1.5.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Perceived usefulness<o:p></o:p></span></b></a></p> <span style='mso-bookmark:_Hlk3041987'></span> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Refers to (LIAW, 2008), the degree to which an individual believes that using a particular system would enhance his or her performance. Perceived usefulness (PU) can be notable when it comes to technology acceptance. The element defines individual attitudes and how people perceive them and to what measure they view them to be fruitful towards their work and performance prospects cited in (AL-AZAWEI; LUNDQVIST, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>According to (MOHAMMADI, 2015) as he based on (HANAFIZADEH, et al., 2014) usefulness perceptions are the major factors that define as to what extent the users of an information system viewed as convenient in usage, innovative and effective. Especially in the current global technological advancements, individual acceptance and willingness towards using a system solely relies upon their perceptions of it being useful.<span style='mso-spacerun:yes'>  </span><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>According to (LIÉBANA-CABANILLAS; MUNOZ-LEIVA; REJÓN-GUARDIA, 2013) usefulness perceptions are crucial for harnessing satisfaction when it comes to technology. The concept refers to subjective likelihood of a user towards using a specific system towards fostering performance in the job.<span style='mso-spacerun:yes'>  </span><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The explanation is more inclined towards organizational context highlighting the implementation of system that could facilitate customers` in a much more convenient manner at work. Systems and processes that can help facilitate the access of customers in a much easier manner can be robust in enhancing perceptions regarding usefulness and satisfaction of the technology (LIÉBANA-CABANILLAS et al., 2013).<span style='mso-spacerun:yes'>  </span><o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Liébana-Cabanillas et al. (2013) on the explanation of (HUANG et al., 2013) and (ZHOU; LU, 2011) highlighted that several researches have outlined that perceived usefulness can mark a considerable impact on user satisfaction. Based on the work of (DAVIS, 1989; OFORI et al., 2016) have asserted that perceived usefulness is the idea of the extent of the practicality of a system for an individual towards bring effectiveness and efficiency in his/her performance. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The element of perceived usefulness is one of the most promising elements that can influence technology acceptance and relies solely on consumers` expectations from the technology to improve their work and life (OFORI et al., 2016). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Ofori, Larbi-Siaw, Fianu, Gladjah and Boateng (2016), said the expectation model that outlines and determines information system`s consistency also defines the system performance and the possible expectations of end users. This also highlights as to when they are likely to gain satisfaction which in turn often explains the use of IS (OFORIet al., 2016).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.6.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Security<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>When it comes to websites, their technical features may include security, content reliability, and accuracy. As per definition, (ASTANI; ELHINDI, 2008) suggests that website security relates with authentication for user and its potential in this regard. In detail, security refers to the capability of a portal to provide secure access virtual environment to users whereby, they can use data related to a given product or service without any scam (MBIWA, 2014).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>According to (LUDIN; CHENG, 2014; SHIRATUDDIN, 2015) also, denotes to degree to which system protects the information and data in such a manner that users can access it as per the level of authorization. Security effect satisfaction of users significantly (CHIANG; HUANG; YANG, 2011). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Security refers to the degree to which a product or system protects information and data so that persons or other products or systems have the degree of data access appropriate to their types and levels of authorization (SHIRATUDDIN, 2015).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>1.7.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Hypothesis<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;line-height:150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>H<sub>1</sub>- Computer Anxiety significantly and positively effect satisfaction.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;line-height:150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>H<sub>2</sub>- Management support significantly and positively effect satisfaction.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;line-height:150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>H<sub>3</sub>- Usefulness significantly and positively effect satisfaction.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;line-height:150%;tab-stops:35.45pt;background:white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>H<sub>4</sub>- Security significantly and positively effect satisfaction.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>For the instrument questions, researchers can refer to the appendix<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:21.25pt;text-indent:-21.25pt;line-height:150%;mso-list:l5 level1 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>METHOD<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>In this study quantitative approach has been used (FADHEL, 2015). Survey questioner from one part has been distrusted using census method to the student of the universities in Mukalla. The translation of the survey to Arabic was reviewed by authorized translation company. Data analysis done by using Smart PLS 3. PLS is the most appropriate tool to be used as result analyses and predicating results in the researches fields of software engineering and information systems.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Unit of analysis for this research is the individual end users, students of level one who used the system. The undergraduate diploma in Yemen consist of 2 Levels. End users of level 1 who used the NIAS-Mukalla web-based system will be selected to answer the questioner.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The unit of analysis in this research involves the main users of national institute of administrative science Mukalla NIAS-Mukalla that are the students who are in level one. Researcher used census method to get answers for the questionnaire to meet the research aims. Determining the sample size is important to estimate the characteristics of the population (FADHEL, 2015). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The sample size is larger than thirty and less than five hundred is proper and adequate for analysis, preferably ten times or greater than the number of the indicators in the study as cited in (FADHEL, 2015).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:21.25pt;text-indent:-21.25pt;line-height:150%;mso-list:l5 level1 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>3.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>ANALYSIS AND FINDINGS<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Out of 310 students, 230 were responded to the online survey and filled the questionnaire. A response rate of 74 percent. Moreover, appropriate sample size was obtained for the study as the rules of thumb that a sample size between 30 and 500 is appropriate for data analysis (preferably 10 times or more than that of number of variables involved in the study).<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>3.1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>Hypothesis testing<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Test results of construct reliability, factor loading and validity of the variables are excellent as shown in table 1. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>To test the hypotheses suggested for this research as presented in table 2, a Pearson correlation analysis was performed to see the connection between the indicators. If the value of correlation is equal to 1.0, it indicates that there is perfect positive or negative relationship. If it is equal to zero it means that there is no relationship (AUGUSTIE, 2014).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The coefficient of correlation shows the direction and strength of linear association of variables in the study and the significance level of all coefficients is also given (SEKARAN; BOUGIE, 2016). As shown in table 2, positive sign with coefficient of correlation indicted that both variables move in same direction while negative sign designates the opposite direction of two variables (SEKARAN, 2003).<o:p></o:p></span></p> <p class=MsoCaption style='margin:0cm;margin-bottom:.0001pt;mso-add-space:auto; page-break-after:avoid'><span lang=PT style='font-size:12.0pt;font-family:"Arial",sans-serif; mso-ansi-language:PT'>Table <span style='mso-field-code:" SEQ Table \\* ARABIC "'><span style='mso-no-proof:yes'>1</span></span>: Construct Reliability Factor Loading and Validity of the Variables.<o:p></o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt; mso-yfti-tbllook:1184;mso-padding-alt:0cm 0cm 0cm 0cm;mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:25.55pt'> <td width=152 nowrap style='width:114.1pt;border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Variables<o:p></o:p></span></b></p> </td> <td width=76 nowrap style='width:2.0cm;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>No. items<o:p></o:p></span></b></p> </td> <td width=65 style='width:50.3pt;border:solid windowtext 1.0pt;border-left: none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Loadings<o:p></o:p></span></b></p> </td> <td width=110 nowrap style='width:82.25pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Cronbach s Alpha<o:p></o:p></span></b></p> </td> <td width=57 style='width:45.8pt;border:solid windowtext 1.0pt;border-left: none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Rho_A<o:p></o:p></span></b></p> </td> <td width=57 style='width:47.65pt;border:solid windowtext 1.0pt;border-left: none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>CR<o:p></o:p></span></b></p> </td> <td width=49 style='width:40.0pt;border:solid windowtext 1.0pt;border-left: none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:25.55pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>AVE<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:12.75pt'> <td width=152 nowrap rowspan=4 style='width:114.1pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Computer Anxiety<o:p></o:p></span></b></p> </td> <td width=76 nowrap rowspan=4 style='width:2.0cm;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>4<o:p></o:p></span></p> </td> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.78<o:p></o:p></span></p> </td> <td width=110 nowrap rowspan=4 style='width:82.25pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.780<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:45.8pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.785<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:47.65pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.858<o:p></o:p></span></p> </td> <td width=49 rowspan=4 style='width:40.0pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.603<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.74<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.75<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;height:12.75pt'> <td width=152 nowrap rowspan=4 style='width:114.1pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Management Support<o:p></o:p></span></b></p> </td> <td width=76 nowrap rowspan=4 style='width:2.0cm;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>4<o:p></o:p></span></p> </td> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.79<o:p></o:p></span></p> </td> <td width=110 nowrap rowspan=4 style='width:82.25pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.878<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:45.8pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.744<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:47.65pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.858<o:p></o:p></span></p> </td> <td width=49 rowspan=4 style='width:40.0pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.581<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.75<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:7;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.62<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:8;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.58<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:9;height:12.75pt'> <td width=152 nowrap rowspan=4 style='width:114.1pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Usefulness<o:p></o:p></span></b></p> </td> <td width=76 nowrap rowspan=4 style='width:2.0cm;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>4<o:p></o:p></span></p> </td> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.87<o:p></o:p></span></p> </td> <td width=110 nowrap rowspan=4 style='width:82.25pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.809<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:45.8pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.823<o:p></o:p></span></p> </td> <td width=57 rowspan=4 style='width:47.65pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.877<o:p></o:p></span></p> </td> <td width=49 rowspan=4 style='width:40.0pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.643<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:10;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.82<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:11;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.85<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:12;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.64<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:13;height:12.75pt'> <td width=152 nowrap rowspan=5 style='width:114.1pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Security<o:p></o:p></span></b></p> </td> <td width=76 nowrap rowspan=5 style='width:2.0cm;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>5<o:p></o:p></span></p> </td> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.70<o:p></o:p></span></p> </td> <td width=110 nowrap rowspan=5 style='width:82.25pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.819<o:p></o:p></span></p> </td> <td width=57 rowspan=5 style='width:45.8pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.827<o:p></o:p></span></p> </td> <td width=57 rowspan=5 style='width:47.65pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.874<o:p></o:p></span></p> </td> <td width=49 rowspan=5 style='width:40.0pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.583<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:14;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:15;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.82<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:16;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.72<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:17;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.74<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:18;height:12.75pt'> <td width=152 nowrap rowspan=5 style='width:114.1pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>Satisfaction<o:p></o:p></span></b></p> </td> <td width=76 nowrap rowspan=5 style='width:2.0cm;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>5<o:p></o:p></span></p> </td> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.70<o:p></o:p></span></p> </td> <td width=110 nowrap rowspan=5 style='width:82.25pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.819<o:p></o:p></span></p> </td> <td width=57 rowspan=5 style='width:45.8pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.834<o:p></o:p></span></p> </td> <td width=57 rowspan=5 style='width:47.65pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.875<o:p></o:p></span></p> </td> <td width=49 rowspan=5 style='width:40.0pt;border-top:none;border-left:none; border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.586<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:19;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.69<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:20;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.92<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:21;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.73<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:22;mso-yfti-lastrow:yes;height:12.75pt'> <td width=65 style='width:50.3pt;border-top:none;border-left:none;border-bottom: solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;mso-border-top-alt: solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-ansi-language: EN-GB'>0.80<o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal align=center style='margin-bottom:6.0pt;text-align:center; text-indent:35.45pt;line-height:150%'><a name="_Hlk526007265"><span lang=PT style='font-size:10.0pt;mso-bidi-font-size:12.0pt;line-height:150%;font-family: "Arial",sans-serif'>Source: The Researcher<o:p></o:p></span></a></p> <p class=MsoCaptionCxSpFirst style='page-break-after:avoid'><span style='mso-bookmark:_Hlk526007265'><span lang=PT style='font-size:12.0pt; font-family:"Arial",sans-serif;mso-ansi-language:PT'><o:p>&nbsp;</o:p></span></span></p> <p class=MsoCaptionCxSpLast style='margin:0cm;margin-bottom:.0001pt;mso-add-space: auto;page-break-after:avoid'><span style='mso-bookmark:_Hlk526007265'><span lang=PT style='font-size:12.0pt;font-family:"Arial",sans-serif;mso-ansi-language: PT'>Table 2: Hypothesis Testing Summery<o:p></o:p></span></span></p> <span style='mso-bookmark:_Hlk526007265'></span> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=0 style='width:0cm;border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt; mso-yfti-tbllook:1184;mso-padding-alt:0cm 0cm 0cm 0cm;mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:12.85pt'> <td width=162 nowrap valign=top style='width:121.8pt;border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.85pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>H<o:p></o:p></span></b></p> </td> <td width=108 nowrap valign=top style='width:80.7pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.85pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>’<o:p></o:p></span></b></p> </td> <td width=96 nowrap valign=top style='width:71.65pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.85pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>T<o:p></o:p></span></b></p> </td> <td width=102 valign=top style='width:76.5pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.85pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>P<o:p></o:p></span></b></p> </td> <td width=102 valign=top style='width:76.5pt;border:solid windowtext 1.0pt; border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt: solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.85pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>Status<o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:12.75pt'> <td width=162 nowrap valign=top style='width:121.8pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>H1<o:p></o:p></span></b></p> </td> <td width=108 nowrap valign=top style='width:80.7pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.181<o:p></o:p></span></p> </td> <td width=96 nowrap valign=top style='width:71.65pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>2.250<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.024<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>Support<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2;height:12.75pt'> <td width=162 nowrap valign=top style='width:121.8pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>H2<o:p></o:p></span></b></p> </td> <td width=108 nowrap valign=top style='width:80.7pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.140<o:p></o:p></span></p> </td> <td width=96 nowrap valign=top style='width:71.65pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>2.507<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.012<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>Support<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3;height:12.75pt'> <td width=162 nowrap valign=top style='width:121.8pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>H3<o:p></o:p></span></b></p> </td> <td width=108 nowrap valign=top style='width:80.7pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.152<o:p></o:p></span></p> </td> <td width=96 nowrap valign=top style='width:71.65pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>2.610<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.009<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>Support<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;height:12.75pt'> <td width=162 nowrap valign=top style='width:121.8pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-GB'>H4<o:p></o:p></span></b></p> </td> <td width=108 nowrap valign=top style='width:80.7pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.567<o:p></o:p></span></p> </td> <td width=96 nowrap valign=top style='width:71.65pt;border-top:none; border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>6.404<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>0.000<o:p></o:p></span></p> </td> <td width=102 valign=top style='width:76.5pt;border-top:none;border-left: none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt; mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt; mso-border-alt:solid windowtext .5pt;padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>Support<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes;height:12.75pt'> <td width=570 nowrap colspan=5 valign=top style='width:427.15pt;border:solid windowtext 1.0pt; border-top:none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt; padding:0cm 0cm 0cm 0cm;height:12.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:10.0pt;font-family:"Times",serif;mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-GB'>Note: * p&lt;0.05, *** p&lt;0.001<o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal align=center style='margin-bottom:6.0pt;text-align:center; text-indent:35.45pt;line-height:150%'><span lang=PT style='font-size:10.0pt; mso-bidi-font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif'>Source: The Researcher <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;text-indent:35.4pt;line-height:150%'><span lang=PT style='font-family:"Arial",sans-serif'>The correlation of the variables of NIAS-Mukalla web-based system. It can be noted that there is correlation with positive sign between the NIAS-Mukalla web-based system indicators and all are accepted. For this study, multiple regressions were carried out to predict satisfaction based on computer anxiety, management support, usefulness and security. PLS procedure was performed to estimate the dependent indicator of the study framework. In addition, bootstrapping method used and generated five hundred bootstrap samples to apply path estimates significance test (FADHEL, 2015).<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:21.25pt;text-indent:-21.25pt;line-height:150%;mso-list:l5 level1 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>4.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>DISCUSSION AND IMPLICATIONS<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>The idea of this research is to determine what factors influence students satisfaction of NIAS-Mukalla web-based system and to know whether students are satisfied or not. After measuring the four dimensions and satisfaction allowed researcher to understand the relationship between the 4 dimensions and satisfaction. The results of this study are positively related to students satisfaction. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Computer anxiety is significantly and positively effect NIAS-Mukalla students satisfaction. Management support found to be significantly impacted the satisfaction with a positive sign and this result is in line with the result of (FADHEL, 2015). On the other hand, usefulness and security found to be as a strong effector on the satisfaction with a positive sign.<o:p></o:p></span></p> <p class=MsoListParagraph style='margin-top:6.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:36.0pt;text-indent:-36.0pt;line-height:150%;mso-list:l5 level2 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>4.1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>The framework<o:p></o:p></span></b></p> <p class=MsoNormal align=center style='margin-left:1.0cm;text-align:center'><b style='mso-bidi-font-weight:normal'><span style='font-family:"Arial",sans-serif; color:black;mso-ansi-language:PT-BR;mso-no-proof:yes'><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="Imagem_x0020_18" o:spid="_x0000_i1026" type="#_x0000_t75" style='width:5in;height:198pt;visibility:visible;mso-wrap-style:square' o:bordertopcolor="black" o:borderleftcolor="black" o:borderbottomcolor="black" o:borderrightcolor="black"> <v:imagedata src="967%20P.%202102-2123_arquivos/image001.png" o:title=""/> <w:bordertop type="single" width="6"/> <w:borderleft type="single" width="6"/> <w:borderbottom type="single" width="6"/> <w:borderright type="single" width="6"/> </v:shape><![endif]--><![if !vml]><img width=482 height=266 src="967%20P.%202102-2123_arquivos/image002.jpg" v:shapes="Imagem_x0020_18"><![endif]></span></b><b style='mso-bidi-font-weight:normal'><span lang=PT style='font-family:"Arial",sans-serif; color:black'><o:p></o:p></span></b></p> <p class=MsoCaption style='margin:0cm;margin-bottom:.0001pt;mso-add-space:auto; page-break-after:avoid'><span lang=PT style='font-size:12.0pt;font-family:"Arial",sans-serif; mso-ansi-language:PT'>Figure <span style='mso-field-code:" SEQ Figure \\* ARABIC \\s 1 "'><span style='mso-no-proof:yes'>1</span></span>: Framework of the Study<o:p></o:p></span></p> <p class=MsoNormal align=center style='margin-bottom:6.0pt;text-align:center; line-height:150%'><span lang=PT style='font-size:10.0pt;mso-bidi-font-size: 12.0pt;line-height:150%;font-family:"Arial",sans-serif'>Source: The Researcher<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:21.25pt;text-indent:-21.25pt;line-height:150%;mso-list:l5 level1 lfo5'><![if !supportLists]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-fareast-font-family:Arial;mso-ansi-language:EN-US'><span style='mso-list: Ignore'>5.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></b><![endif]><b style='mso-bidi-font-weight:normal'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'>CONCLUSION &amp; FUTURE WORK<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>NIAS-Mukalla students are satisfied with the web-based system. NIAS-Mukalla student satisfaction effected positively and significantly by management support, computer anxiety, usefulness and security. The software engineering ISO 25010 factor (security) is a strong predictor of satisfaction. Also, the other external factors (management support and computer anxiety). <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>This study clear that systems success measure needs to be taken out of business studies frame. Using smart PLS for testing and analyzing the results of such studies in the domains of software engineering and information systems is highly recommended. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Information systems evolution and systems success measure need to be investigated from perspectives of software engineering &amp; computer science and any other valid perspective that can add something new. There is fact tell us the results of a study can be applied in other (organization, domain, community, context and country) but not sure and necessary it is applicable. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Developers and system admins perspectives are not targeted yet in this field of research, researchers are calling to investigate these perspectives either quantitatively or qualitatively. Investigate the ISO 25010 features such as security, compatibility, portability and maintainability will lead to add new value and contribution to the field. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Systems success measurements are not well-known in the Arab and least developed countries. Regarding to the developed world the literature is full of studies of commercially-systems and replication of well-known frameworks. It s clear that there is mix of results, limited of qualified frameworks since that most of the frameworks are in business systems, poor measurements, lack of theoretical frames, poor instruments, lack of agreement on the dependent variables and independent variables. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>There is a dire need for some studies that goes beyond business perspective and business systems. Since that systems quality framework are domain context and with the paucity of frameworks, especially for some domains such as higher education, researchers are wanted to investigate these gaps. <o:p></o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=EN-US style='font-family:"Arial",sans-serif; mso-ansi-language:EN-US'><span style='mso-tab-count:1'>          </span>Finally, for precise results, researchers are required to consult and get validation from experts regarding to their instruments that are going to be used. 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(2013) E-loyalty is not all about trust, price also matters: extending expectation-confirmation theory in bookselling websites. <b>Journal</b> <b>of Electronic Commerce Research</b>, v. 14, n. 1, p. 99.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>WANG; SONG, J. (2017) The relation of perceived benefits and organizational supports to user satisfaction with building information model (BIM) <b>Computers in Human Behavior</b>, n. 68, p. 493 500.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>WEBB, H. W.; WEBB, L. A. (2004) SiteQual: an integrated measure of Web site quality. <b>Journal of Enterprise Information Management</b>, v. 17, n. 6, p. 430 440.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>WEIR, D. T. H. (1993) Management in the Arab world. In <b>the First Arab Management Conference</b>. University of Bradford Management Centre (p. 604 623.) UK.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>WOLFINBARGER, M.; GILLY, M. C. (2003) eTailQ: dimensionalzing, measuring and predicting etail quality. <b>Journal of</b> <b>Retailing</b>, v. 79, n. 3, p. 183 198.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>ZAIED, A. N. H. (2012) An integrated success model for evaluating information system in public sectors. <b>Journal of Emerging Trends in Computing and Information Sciences</b>, v. 3, n. 6, p. 814 825.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;tab-stops:35.45pt;background: white'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language: EN-US'>ZHOU, T.; LU, Y. (2011) Examining mobile instant messaging user loyalty from the perspectives of network externalities and flow experience. <b>Computers in Human Behavior</b>, v. 27, n. 2, p. 883 889.<o:p></o:p></span></p> <p class=MsoNormal style='margin-top:12.0pt;margin-right:0cm;margin-bottom: 6.0pt;margin-left:0cm;text-align:justify'><b><span lang=PT style='font-family: "Arial",sans-serif;color:black'>Appendix<o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><b><span lang=PT style='font-family:"Arial",sans-serif'>The factor Anxiety adapted from </span></b><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-begin; mso-field-lock:yes'></span>ADDIN CSL_CITATION {&quot;citationItems&quot;:[{&quot;id&quot;:&quot;ITEM-1&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;0360-1315&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Liaw&quot;,&quot;given&quot;:&quot;Shu-Sheng&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Huang&quot;,&quot;given&quot;:&quot;Hsiu-Mei&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Computers &amp; Education&quot;,&quot;id&quot;:&quot;ITEM-1&quot;,&quot;issue&quot;:&quot;1&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2013&quot;]]},&quot;page&quot;:&quot;14-24&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;Perceived satisfaction, perceived usefulness and interactive learning environments as predictors to self-regulation in e-learning environments&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;60&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=e1eef73b-919e-4503-909c-1c9224666423&quot;]},{&quot;id&quot;:&quot;ITEM-2&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;1857-7431&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Malik&quot;,&quot;given&quot;:&quot;Babur Hayat&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Shuqin&quot;,&quot;given&quot;:&quot;Cai&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Mastoi&quot;,&quot;given&quot;:&quot;Abdul Ghaffar&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Gul&quot;,&quot;given&quot;:&quot;Noreen&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Gul&quot;,&quot;given&quot;:&quot;Hifza&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;European Scientific Journal, ESJ&quot;,&quot;id&quot;:&quot;ITEM-2&quot;,&quot;issue&quot;:&quot;5&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2016&quot;]]},&quot;title&quot;:&quot;Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;12&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=baff9c75-3f69-42ff-ab12-9f312f9a1916&quot;]},{&quot;id&quot;:&quot;ITEM-3&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;1539-3585&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Saadé&quot;,&quot;given&quot;:&quot;Raafat George&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Kira&quot;,&quot;given&quot;:&quot;Dennis&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Journal of Information Technology Education&quot;,&quot;id&quot;:&quot;ITEM-3&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2009&quot;]]},&quot;title&quot;:&quot;Computer anxiety in e-learning: The effect of computer self-efficacy.&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;8&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=2f2a4e32-28f3-491b-b48f-8bf68bfa4517&quot;]}],&quot;mendeley&quot;:{&quot;formattedCitation&quot;:&quot;(Liaw &amp; Huang, 2013; Malik et al., 2016; Saadé &amp; Kira, 2009)&quot;,&quot;plainTextFormattedCitation&quot;:&quot;(Liaw &amp; Huang, 2013; Malik et al., 2016; Saadé &amp; Kira, 2009)&quot;,&quot;previouslyFormattedCitation&quot;:&quot;(Liaw &amp; Huang, 2013; Malik et al., 2016; Saadé &amp; Kira, 2009)&quot;},&quot;properties&quot;:{&quot;noteIndex&quot;:0},&quot;schema&quot;:&quot;https://github.com/citation-style-language/schema/raw/master/csl-citation.json&quot;}<span style='mso-element:field-separator'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-no-proof:yes'>(LIAW; HUANG, 2013; MALIK et al., 2016; SAADÉ; KIRA, 2009)</span></span><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-end'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'> <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I m not feeling bad when using my university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-YE dir=RTL style='font-family:"Arial",sans-serif; mso-bidi-language:AR-YE'>D' J,9DF' </span><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'3*./'E EHB9 F8'E E9DHE'* E9G/J '491 (3H!</span><span dir=LTR></span><span lang=AR-SA style='font-family:"Arial",sans-serif'><span dir=LTR></span> </span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I m not feeling anxiety when using my university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>D' '491 ('D1G() 9F/ '3*./'E EHB9 F8'E E9DHE'* E9G/J</span><span lang=PT style='font-family:"Arial",sans-serif;mso-bidi-language:AR-YE'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I m not feeling uncomfortable when using my university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>D' '491 (9/E 'D'1*J'- 9F/ '3*./'E EHB9 F8'E E9DHE'* E9G/J</span><span lang=PT style='font-family:"Arial",sans-serif;mso-bidi-language:AR-YE'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I m not feeling nervous when using my university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>D' '491 ('DF1A2) 9F/ '3*./'E EHB9 F8'E E9DHE'* ,'E9*J J,9DF' '491 </span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><b><span lang=PT style='font-family:"Arial",sans-serif'>The factor Perceived Management Support adapted from </span></b><!--[if supportFields]><b><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-begin; mso-field-lock:yes'></span>ADDIN CSL_CITATION {&quot;citationItems&quot;:[{&quot;id&quot;:&quot;ITEM-1&quot;,&quot;itemData&quot;:{&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Fadhel&quot;,&quot;given&quot;:&quot;Ibrahim Eskandar Ibrahim&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;id&quot;:&quot;ITEM-1&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2015&quot;]]},&quot;note&quot;:&quot;Fadhel, I. E. I. (2015). An evaluFadhel, I. E. I. (2015). An evaluation of information system success based on students perspective: The case of Hadramount University. Universiti Utara Malaysia.ation of information system success based on students perspective: The case of Hadra. Universiti Utara Malaysia.&quot;,&quot;publisher&quot;:&quot;Universiti Utara Malaysia&quot;,&quot;title&quot;:&quot;An evaluFadhel, I. E. I. (2015). An evaluation of information system success based on students perspective: The case of Hadramount University. Universiti Utara Malaysia.ation of information system success based on students perspective: The case of Hadra&quot;,&quot;type&quot;:&quot;article&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=2540bee6-069d-4892-bb7d-9981910ce2d3&quot;]},{&quot;id&quot;:&quot;ITEM-2&quot;,&quot;itemData&quot;:{&quot;ISBN&quot;:&quot;0263-5577&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Rouibah&quot;,&quot;given&quot;:&quot;Kamel&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Hamdy&quot;,&quot;given&quot;:&quot;Hosny I&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Al-Enezi&quot;,&quot;given&quot;:&quot;Majed Z&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Industrial Management &amp; Data Systems&quot;,&quot;id&quot;:&quot;ITEM-2&quot;,&quot;issue&quot;:&quot;3&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2009&quot;]]},&quot;page&quot;:&quot;338-356&quot;,&quot;title&quot;:&quot;Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;109&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=2824d87f-b0e0-4597-8979-deede936c4a6&quot;]},{&quot;id&quot;:&quot;ITEM-3&quot;,&quot;itemData&quot;:{&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Zaied&quot;,&quot;given&quot;:&quot;Abdel Nasser H&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Journal of Emerging Trends in Computing and Information Sciences&quot;,&quot;id&quot;:&quot;ITEM-3&quot;,&quot;issue&quot;:&quot;6&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2012&quot;]]},&quot;note&quot;:&quot;Zaied, A. N. H. (2012). An integrated success model for evaluating information system in public sectors. Journal of Emerging Trends in Computing and Information Sciences, 3(6), 814 825.&quot;,&quot;page&quot;:&quot;814-825&quot;,&quot;title&quot;:&quot;An integrated success model for evaluating information system in public sectors&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;3&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=232769fa-4233-43a2-8865-1aec21be3364&quot;]}],&quot;mendeley&quot;:{&quot;formattedCitation&quot;:&quot;(Fadhel, 2015; Rouibah et al., 2009; Zaied, 2012)&quot;,&quot;plainTextFormattedCitation&quot;:&quot;(Fadhel, 2015; Rouibah et al., 2009; Zaied, 2012)&quot;,&quot;previouslyFormattedCitation&quot;:&quot;(Fadhel, 2015; Rouibah et al., 2009; Zaied, 2012)&quot;},&quot;properties&quot;:{&quot;noteIndex&quot;:0},&quot;schema&quot;:&quot;https://github.com/citation-style-language/schema/raw/master/csl-citation.json&quot;}<span style='mso-element:field-separator'></span></span></b><![endif]--><span lang=PT style='font-family:"Arial",sans-serif;mso-bidi-font-weight:bold; mso-no-proof:yes'>(FADHEL, 2015; ROUIBAH et al., 2009; ZAIED, 2012)</span><!--[if supportFields]><b><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-end'></span></span></b><![endif]--><b><span lang=PT style='font-family:"Arial",sans-serif'> <o:p></o:p></span></b></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Management support discusses problems regarding the university web system and provides all necessary resources to improve it.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'D/9E 'DAFJ JF'B4HF 'DE4'CD 'DE*9DB) (EHB9 F8'E E9DHE'* 'D,'E9) HJB/EHF 'DF5'&- H'D-DHD D*A'/J 'DE4'CD H'D*-3JF 'DI 'D#A6D</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Management support encourages using the university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-spacerun:yes'> </span></span><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'D/9E 'DAFJ DEHB9 F8'E E9DHE'* 'D,'E9) J4,9HF '3*./'E 'DF8'E</span><span dir=LTR></span><span lang=AR-SA style='font-family:"Arial",sans-serif'><span dir=LTR></span> </span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Management support frequently mentions the various problems, matters related to university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'D/9E 'DAFJ JB/E 'D/9E DJ AJ C+J1 EF 'D#-J'F HDC+J1 EF 'DE4CD'* 'DE*9DB) (EHB9 DF8'E E9DHE'* 'D,'E9)</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Management support much interested in university web system usage rate.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'D/9E 'DAFJ JG*E C+J1' DE9/D '3*./'E EHB9 F8'E E9DHE'* 'D,'E9) EF B(D 'D7D'(</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><b><span lang=PT style='font-family:"Arial",sans-serif'>The factor usefulness adapted from </span></b><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-begin; mso-field-lock:yes'></span>ADDIN CSL_CITATION {&quot;citationItems&quot;:[{&quot;id&quot;:&quot;ITEM-1&quot;,&quot;itemData&quot;:{&quot;ISBN&quot;:&quot;0305-0483&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Byrd&quot;,&quot;given&quot;:&quot;Terry Anthony&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Thrasher&quot;,&quot;given&quot;:&quot;Evelyn H&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Lang&quot;,&quot;given&quot;:&quot;Teresa&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Davidson&quot;,&quot;given&quot;:&quot;Nancy W&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Omega&quot;,&quot;id&quot;:&quot;ITEM-1&quot;,&quot;issue&quot;:&quot;5&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2006&quot;]]},&quot;page&quot;:&quot;448-460&quot;,&quot;title&quot;:&quot;A process-oriented perspective of IS success: Examining the impact of IS on operational cost&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;34&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=3e12d87d-0189-47e0-b5f4-7bad2b69aef8&quot;]},{&quot;id&quot;:&quot;ITEM-2&quot;,&quot;itemData&quot;:{&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Chin&quot;,&quot;given&quot;:&quot;Jacky&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Lin&quot;,&quot;given&quot;:&quot;Shu-Chiang&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Sustainability&quot;,&quot;id&quot;:&quot;ITEM-2&quot;,&quot;issue&quot;:&quot;7&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2016&quot;]]},&quot;page&quot;:&quot;641&quot;,&quot;publisher&quot;:&quot;Multidisciplinary Digital Publishing Institute&quot;,&quot;title&quot;:&quot;A Behavioral Model of Managerial Perspectives Regarding Technology Acceptance in Building Energy Management Systems&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;8&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=52741c61-c838-410c-bf0a-c19c33afef79&quot;]},{&quot;id&quot;:&quot;ITEM-3&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;0360-1315&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Liu&quot;,&quot;given&quot;:&quot;I-Fan&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Chen&quot;,&quot;given&quot;:&quot;Meng Chang&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Sun&quot;,&quot;given&quot;:&quot;Yeali S&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Wible&quot;,&quot;given&quot;:&quot;David&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Kuo&quot;,&quot;given&quot;:&quot;Chin-Hwa&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Computers &amp; education&quot;,&quot;id&quot;:&quot;ITEM-3&quot;,&quot;issue&quot;:&quot;2&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2010&quot;]]},&quot;note&quot;:&quot;Liu, I.-F., Chen, M. C., Sun, Y. S., Wible, D., &amp;amp; Kuo, C.-H. (2010). Extending the TAM model to explore the factors that affect Intention to Use an Online Learning Community. Computers &amp;amp; Education, 54(2), 600 610.&quot;,&quot;page&quot;:&quot;600-610&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;Extending the TAM model to explore the factors that affect Intention to Use an Online Learning Community&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;54&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=24e1ab70-9240-4a8f-8b69-316775f33f9c&quot;]},{&quot;id&quot;:&quot;ITEM-4&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;1814-0556&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Lwoga&quot;,&quot;given&quot;:&quot;Edda Tandi&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;International Journal of Education and Development using Information and Communication Technology&quot;,&quot;id&quot;:&quot;ITEM-4&quot;,&quot;issue&quot;:&quot;1&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2014&quot;]]},&quot;page&quot;:&quot;4&quot;,&quot;publisher&quot;:&quot;University of the West Indies&quot;,&quot;title&quot;:&quot;Critical success factors for adoption of web-based learning management systems in Tanzania&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;10&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=23b45eea-b20a-4a41-852f-117e5de01f03&quot;]},{&quot;id&quot;:&quot;ITEM-5&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;0747-5632&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Mohammadi&quot;,&quot;given&quot;:&quot;Hossein&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Computers in Human Behavior&quot;,&quot;id&quot;:&quot;ITEM-5&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2015&quot;]]},&quot;note&quot;:&quot;Mohammadi, H. (2015). Investigating users perspectives on e-learning: an integration of TAM and IS success model. Computers in Human Behavior, 45, 359 374.&quot;,&quot;page&quot;:&quot;359-374&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;Investigating users perspectives on e-learning: an integration of TAM and IS success model&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;45&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=c6e29d87-e0d5-4788-8bb4-e3cc6ed26789&quot;]}],&quot;mendeley&quot;:{&quot;formattedCitation&quot;:&quot;(Byrd, Thrasher, Lang, &amp; Davidson, 2006; Chin &amp; Lin, 2016; Liu, Chen, Sun, Wible, &amp; Kuo, 2010; Lwoga, 2014; Mohammadi, 2015)&quot;,&quot;plainTextFormattedCitation&quot;:&quot;(Byrd, Thrasher, Lang, &amp; Davidson, 2006; Chin &amp; Lin, 2016; Liu, Chen, Sun, Wible, &amp; Kuo, 2010; Lwoga, 2014; Mohammadi, 2015)&quot;,&quot;previouslyFormattedCitation&quot;:&quot;(Byrd, Thrasher, Lang, &amp; Davidson, 2006; Chin &amp; Lin, 2016; Liu, Chen, Sun, Wible, &amp; Kuo, 2010; Lwoga, 2014; Mohammadi, 2015)&quot;},&quot;properties&quot;:{&quot;noteIndex&quot;:0},&quot;schema&quot;:&quot;https://github.com/citation-style-language/schema/raw/master/csl-citation.json&quot;}<span style='mso-element:field-separator'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-no-proof:yes'>(BYRD; THRASHER; LANG; DAVIDSON, 2006; CHIN; LIN, 2016; LIU; CHEN; SUN; WIBLE; KUO, 2010; LWOGA, 2014; MOHAMMADI, 2015)</span></span><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-end'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'> <b><o:p></o:p></b></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Using my university web system improves my performance.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'3*./'EJ DEHB9 F8'E E9DHE'* ,'E9*J -3F EF '/'&J</span><span lang=PT style='font-family: "Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Using my university web system is useful.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'3*./'EJ DEHB9 F8'E E9DHE'* ,'E9*J EAJ/ ('DF3() DJ</span><span lang=PT style='font-family: "Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Using my university web system would enhance my effectiveness.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'3*./'EJ DEHB9 F8'E E9DHE'* ,'E9*J -3F EF A9'DJ*J</span><span lang=PT style='font-family: "Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>My university web system is efûcient.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>EHB9 F8'E E9DHE'* ,'E9*J A9'D</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><b><span lang=PT style='font-family:"Arial",sans-serif'>The factor Perceived Security adapted from </span></b><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-begin; mso-field-lock:yes'></span>ADDIN CSL_CITATION {&quot;citationItems&quot;:[{&quot;id&quot;:&quot;ITEM-1&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;2214-4625&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Al-Manasra&quot;,&quot;given&quot;:&quot;ExcimireyAmer&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Khair&quot;,&quot;given&quot;:&quot;Mohammed&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Zaid&quot;,&quot;given&quot;:&quot;Saleem Abu&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;TaherQutaishat&quot;,&quot;given&quot;:&quot;Fadi&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Arab Economic and Business Journal&quot;,&quot;id&quot;:&quot;ITEM-1&quot;,&quot;issue&quot;:&quot;1-2&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2013&quot;]]},&quot;note&quot;:&quot;Al-Manasra, E., Khair, M., Zaid, S. A., &amp;amp; TaherQutaishat, F. (2013). Investigating the impact of website quality on consumers satisfaction in Jordanian telecommunication sector. Arab Economic and Business Journal, 8(1 2), 31 37.&quot;,&quot;page&quot;:&quot;31-37&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;Investigating the impact of website quality on consumers satisfaction in Jordanian telecommunication sector&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;8&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=60dbe88e-d2cf-47b1-a6b0-828418fbae23&quot;]},{&quot;id&quot;:&quot;ITEM-2&quot;,&quot;itemData&quot;:{&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Alves&quot;,&quot;given&quot;:&quot;João Marcus&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Wangenheim&quot;,&quot;given&quot;:&quot;C&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Lacerda&quot;,&quot;given&quot;:&quot;T&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Savaris&quot;,&quot;given&quot;:&quot;Alexandre&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Wangenheim&quot;,&quot;given&quot;:&quot;A&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Instituto Nacional para Convergência Digital INCoD, Tech. Rep&quot;,&quot;id&quot;:&quot;ITEM-2&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2015&quot;]]},&quot;note&quot;:&quot;Alves, J. M., Wangenheim, C., Lacerda, T., Savaris, A., &amp;amp; Wangenheim, A. (2015). Adequate software quality evaluation model v1. 0. Instituto Nacional Para Convergência Digital INCoD, Tech. Rep.&quot;,&quot;title&quot;:&quot;Adequate software quality evaluation model v1. 0&quot;,&quot;type&quot;:&quot;article-journal&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=85eaf4eb-ea25-42cb-9564-89d9aa840fc6&quot;]},{&quot;id&quot;:&quot;ITEM-3&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;1857-7431&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Malik&quot;,&quot;given&quot;:&quot;Babur Hayat&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Shuqin&quot;,&quot;given&quot;:&quot;Cai&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Mastoi&quot;,&quot;given&quot;:&quot;Abdul Ghaffar&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Gul&quot;,&quot;given&quot;:&quot;Noreen&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Gul&quot;,&quot;given&quot;:&quot;Hifza&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;European Scientific Journal, ESJ&quot;,&quot;id&quot;:&quot;ITEM-3&quot;,&quot;issue&quot;:&quot;5&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2016&quot;]]},&quot;title&quot;:&quot;Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;12&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=baff9c75-3f69-42ff-ab12-9f312f9a1916&quot;]},{&quot;id&quot;:&quot;ITEM-4&quot;,&quot;itemData&quot;:{&quot;ISSN&quot;:&quot;1526-6133&quot;,&quot;author&quot;:[{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;Valvi&quot;,&quot;given&quot;:&quot;Aikaterini C&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;},{&quot;dropping-particle&quot;:&quot;&quot;,&quot;family&quot;:&quot;West&quot;,&quot;given&quot;:&quot;Douglas C&quot;,&quot;non-dropping-particle&quot;:&quot;&quot;,&quot;parse-names&quot;:false,&quot;suffix&quot;:&quot;&quot;}],&quot;container-title&quot;:&quot;Journal of Electronic Commerce Research&quot;,&quot;id&quot;:&quot;ITEM-4&quot;,&quot;issue&quot;:&quot;1&quot;,&quot;issued&quot;:{&quot;date-parts&quot;:[[&quot;2013&quot;]]},&quot;note&quot;:&quot;Valvi, A. C., &amp;amp; West, D. C. (2013). E-loyalty is not all about trust, price also matters: extending expectation-confirmation theory in bookselling websites. 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W., &amp;amp; Webb, L. A. (2004). SiteQual: an integrated measure of Web site quality. 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C. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183 198.&quot;,&quot;page&quot;:&quot;183-198&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;eTailQ: dimensionalizing, measuring and predicting etail quality&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;79&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=7c493583-a2e3-4a73-a189-2de8d3b02a34&quot;]}],&quot;mendeley&quot;:{&quot;formattedCitation&quot;:&quot;(Al-Manasra, Khair, Zaid, &amp; TaherQutaishat, 2013; Alves, Wangenheim, Lacerda, Savaris, &amp; Wangenheim, 2015; Malik et al., 2016; Valvi &amp; West, 2013; Webb &amp; Webb, 2004; Wolfinbarger &amp; Gilly, 2003)&quot;,&quot;plainTextFormattedCitation&quot;:&quot;(Al-Manasra, Khair, Zaid, &amp; TaherQutaishat, 2013; Alves, Wangenheim, Lacerda, Savaris, &amp; Wangenheim, 2015; Malik et al., 2016; Valvi &amp; West, 2013; Webb &amp; Webb, 2004; Wolfinbarger &amp; Gilly, 2003)&quot;,&quot;previouslyFormattedCitation&quot;:&quot;(Al-Manasra, Khair, Zaid, &amp; TaherQutaishat, 2013; Alves, Wangenheim, Lacerda, Savaris, &amp; Wangenheim, 2015; Malik et al., 2016; Valvi &amp; West, 2013; Webb &amp; Webb, 2004; Wolfinbarger &amp; Gilly, 2003)&quot;},&quot;properties&quot;:{&quot;noteIndex&quot;:0},&quot;schema&quot;:&quot;https://github.com/citation-style-language/schema/raw/master/csl-citation.json&quot;}<span style='mso-element:field-separator'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-no-proof:yes'>(</span> <span style='mso-no-proof:yes'>ALVES et al., 2015; JEON, 2009; MALIK; SHUQIN,; MASTOI; GUL; GUL, 2016; WEBB; WEBB, 2004; WOLFINBARGER; GILLY, 2003; ZAID, 2012; ZEHIR, 2014)</span></span><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-end'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I believe my university web system is secure.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'F' '9*B/ 'F EHB9 F8'E E9DHE'* ,'E9*J "EF</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Overall, I trust my university web system.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>(4CD 9'E 'F' '+B AJ EHB9 F8'E E9DHE'* ,'E9*J</span><span lang=PT style='font-family: "Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>My university web system has adequate security features that make you feel secure while using.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>EHB9 F8'E E9DHE'* ,'E9*J J-*HJ EEJ2'* 'EFJ) *491F' ('D#E'F '+F'! 'D'3*./'E</span><span dir=LTR></span><span lang=AR-SA style='font-family:"Arial",sans-serif'><span dir=LTR></span> </span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>I believe that the information offered by my university on the university web system is sincere and honest.<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>'9*B/ 'F 'DE9DHE'* 'D*J *B/EG' ,'E9*J 9(1 EHB9 F8'E 'DE9DHE'* 5'/B) HF2JG)</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>The output information of my university web system is secure. <o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>E.1,'* EHB9 F8'E E9DHE'* ,'E9*J 'EF)</span><span dir=LTR></span><span lang=PT style='font-family:"Arial",sans-serif'><span dir=LTR></span><span style='mso-spacerun:yes'>    </span><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><b><span lang=PT style='font-family:"Arial",sans-serif'>The factor Satisfaction adapted from These questions adapted from </span></b><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-begin; 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(2015). Investigating users perspectives on e-learning: an integration of TAM and IS success model. Computers in Human Behavior, 45, 359 374.&quot;,&quot;page&quot;:&quot;359-374&quot;,&quot;publisher&quot;:&quot;Elsevier&quot;,&quot;title&quot;:&quot;Investigating users perspectives on e-learning: an integration of TAM and IS success model&quot;,&quot;type&quot;:&quot;article-journal&quot;,&quot;volume&quot;:&quot;45&quot;},&quot;uris&quot;:[&quot;http://www.mendeley.com/documents/?uuid=c6e29d87-e0d5-4788-8bb4-e3cc6ed26789&quot;]}],&quot;mendeley&quot;:{&quot;formattedCitation&quot;:&quot;(Al-Azawei &amp; Lundqvist, 2015; Chiu, Chao, Kao, Pu, &amp; Huang, 2016; Constantin, 2013; Eppler, Algesheimer, &amp; Dimpfel, 2003; Fadhel, 2015; Jeon, 2009; Kiran &amp; Diljit, 2011; Liaw &amp; Huang, 2013; Mohammadi, 2015)&quot;,&quot;plainTextFormattedCitation&quot;:&quot;(Al-Azawei &amp; Lundqvist, 2015; Chiu, Chao, Kao, Pu, &amp; Huang, 2016; Constantin, 2013; Eppler, Algesheimer, &amp; Dimpfel, 2003; Fadhel, 2015; Jeon, 2009; Kiran &amp; Diljit, 2011; Liaw &amp; Huang, 2013; Mohammadi, 2015)&quot;,&quot;previouslyFormattedCitation&quot;:&quot;(Al-Azawei &amp; Lundqvist, 2015; Chiu, Chao, Kao, Pu, &amp; Huang, 2016; Constantin, 2013; Eppler, Algesheimer, &amp; Dimpfel, 2003; Fadhel, 2015; Jeon, 2009; Kiran &amp; Diljit, 2011; Liaw &amp; Huang, 2013; Mohammadi, 2015)&quot;},&quot;properties&quot;:{&quot;noteIndex&quot;:0},&quot;schema&quot;:&quot;https://github.com/citation-style-language/schema/raw/master/csl-citation.json&quot;}<span style='mso-element:field-separator'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-no-proof:yes'>(AL-AZAWEI; LUNDQVIST, 2015; CHIU; CHAO; KAO; PU; HUANG, 2016; CONSTANTIN, 2013; EPPLER; ALGESHEIMER; DIMPFEL, 2003; FADHEL, 2015; JEON, 2009; KIRAN; DILJIT, 2011; LIAW; HUANG, 2013; MOHAMMADI, 2015)</span></span><!--[if supportFields]><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-element:field-end'></span></span><![endif]--><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>My university web system is of high quality<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>EHB9 F8'E E9DHE'* ,'E9*J J*E*9 (,H/) 9'DJ)</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>My university web system has met my expectations<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>EHB9 F8'E E9DHE'* ,'E9*J H'AB *HB9'*J</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>My interaction with my university web system is very satisfying<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>*A'9DJ E9 EHB9 F8'E E9DHE'* ,'E9*J E16J ,/'</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'>Overall, I am satisfied by using my university web system<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>(4CD 9'E 1'6J 9F '3*./'EJ DEHB9 F8'E E9DHE'* ,'E9*J</span><span lang=PT style='font-family: "Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=PT style='font-family:"Arial",sans-serif'><span style='mso-spacerun:yes'> </span>Overall, I m happy with my university web system<o:p></o:p></span></p> <p class=MsoNormal style='margin-bottom:6.0pt;text-align:justify;line-height: 150%'><span lang=AR-SA dir=RTL style='font-family:"Arial",sans-serif'>(4CD 9'E 'F' 39J/ (EHB9 F8'E E9DHE'* ,'E9*J</span><span lang=PT style='font-family:"Arial",sans-serif'><o:p></o:p></span></p> <p class=MsoNormal style='text-align:justify'><span lang=PT><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;line-height:150%;tab-stops:35.45pt; background:white'><span lang=PT style='font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt; margin-left:0cm;text-align:justify;text-indent:36.0pt;line-height:150%'><span lang=EN-US style='font-family:"Arial",sans-serif;mso-ansi-language:EN-US'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>