ARE CORPORATE UNIVERSITIES (CU) POSSIBLE IN EMERGING COUNTRIES? A SURVEY
CONDUCTED IN ARGENTINA SHOWED IMPACTING RESULTS
Dr. Leandro A. Viltard
Buenos Aires University, UBA, Argentina
E-mail: lviltard@yahoo.com.ar
Submission: 22/12/2013
Revision: 06/01/2014
Accept: 17/01/2014
ABSTRACT
At the time of our investigation, the CU
was not a widespread concept in Argentina, being viewed as a “foreign - far
long project” (coming from developed countries and standing for the long term).
It is suggested that the rate of CU
evolution, in emerging countries like Argentina, is more related to mentality
issues than to CU strategic or operative limitations. Although the executives
who replied to a survey were not the only power factor in their organization,
their comments allow us to think that, in those countries, the CU may have a
better future perspective.
The research used a
quali-quantitative methodology, which was based on a survey to top executives
of different kinds of companies located in Argentina. The research design was
not experimental and transversal, as it was limited to a specific moment in
time.
Keywords: Corporate University, Corporate education and training, Emerging
countries, Developing countries, Argentina, Corporate University Implementation
1.
INTRODUCTION
Corporate
Training (CT) has its origins in Traditional Universities (TU), moving then to
other environments. Therefore, in the early 20th century, the
occurrence was observed of a particular phenomenon known as the Corporate
University (CU). Its great development in recent years has shown it as a
disruption in higher education, comparable only with e-learning. Thus, the CU
defies known educational terms, setting new limits, and areas for development (DEALTRY,
2000).
As
a result, TUs and CUs have constantly redefined their roles in terms of
institutions, teachers, students and educational proposals.
There
are over 3,000 CUs worldwide, and some experts suggest that, in a few years,
their number will exceed that of TUs, and also in terms of quantity of
students. These facts highlight the great responsibility the CU has in front of
more demanding students who are searching for educational proposals with a
direct impact on their profession (EL-TANNIR, 2002).
Over time, CU goals have changed,
but have always offered educational and practical help, improving their
students’ skills.
Today we see that CUs have different
purposes, from being considered as agent of change and dissemination of culture
and values, to being the liaison with the organization’s strategy. It covers
the entire value chain, from employees to customers, suppliers and, sometimes,
a wider arch of stakeholders. Its final objective is to offer strategic
learning and adapted skills to processes and products, focusing on productivity
and performance (WEINSTEIN, 2007).
The
main hypothesis of this investigation considered that CU implementation in
Argentina lagged due to mentality issues, but its feasibility and evolution
possibilities are not limited to developed and emerging countries, company’s
origin, or specific industries.
1.1.
Design: Methodology & Analysis
Our analysis was based
on a specially designed survey, which was compiled and sent by email to top
executives of companies located in Argentina, in order to ascertain their
implementation possibilities.
The study was
exploratory and descriptive. It used a quali-quantitative methodology, with a
qualitative predominance. Its design was not experimental and transversal, as
the information was collected at a given moment in time.
The unit of analysis
was firms with implemented CUs. The criterion for the sample selection was not
probabilistic, it was intentional and directed. We tried to ensure that prior
knowledge did not hinder either the selection of the companies that were
circularized or the analysis of the answers given.
The sample size was 60
companies (110 were circularized, but 60 answered). The criterion for analysis
was defined as companies with activities in Argentina, with or without an
implemented CU. The nature of these companies varied by industrial sector,
headquarters location, size (measured in terms of quantity of employees and
revenues), and countries in which they operate (national or international
arena). Being a quali-quantitative research, the sample size has not been
limited.
The respondents were
the CEOs and top executives who received the survey. This survey was conducted
in Argentina between Jan. 2009 - May. 2012.
1.2.
Research Limitations/Clarifications
·
We have used information from relevant secondary sources worldwide,
although we recognize that it is very difficult to ascertain that all relevant
information has been included.
·
The selected companies were chosen intentionally considering industry
and origin. The proportion of Argentinean companies included in the sample was
much greater than worldwide companies. As already mentioned, this was because
the objective of the research was to emphasize the CU phenomenon in Argentina.
·
Doing a survey with open and closed questions and only a “final
comments” request could limit the respondents’ information, but it was deemed
the best way to approach as many busy companies’ executives as we intended to.
·
We used the survey to collect information from the field, not using a
triangulation with other data collection techniques to better assure the
results of this investigation.[1]
·
It should be noted that some companies’ executives have not answered all
the questions as they were referred to as confidential and/or sensitive data.
Additionally, Oracle Argentina has not responded to the survey despite having a
CU located in USA, because their executives cannot reveal any data on this
project. However, valuable information was obtained through other sources
(website and inquiries to stakeholders). The objectives were to better support
and confirm the appropriateness of what was presented in this paper.
·
Not to undermine the content and the investigation purpose, the
conclusions and opinions that are expressed in this review are strictly based
on the information obtained from the survey.
We understand that a reasonable valid sample was analyzed
and a thorough investigation on CUs was performed in order to help us to
conclude on CU possibilities in Argentina. As a qualitative investigation we hope
it will help in the decision making process (DEALTRY, 2012).
1.3.
Findings
This investigation showed that in emerging countries like
Argentina, the CU was not widespread implemented due to mentality and old
dominant logic reasons. Crisis management and other priorities had a better
consideration in executives’ agenda than longer projects like the CU, but
executives of companies, with and without a CU implemented in their firms,
understood its value and benefits.
1.4.
Originality and Value
This was the first CU survey conducted for companies
located in Argentina. An in-depth understanding of this management process and
its implementation possibilities will provide the opportunity to enhance the
educational ecosystem and the individual long term employment.
1.5.
WHY IS THE CU SO IMPORTANT?
CUs
have changed the rules of the CT game. The present investigation has its main
motivations from the great challenges and opportunities arising from CT, which
are based on factors like:
·
The largest number of people who have joined the workforce.
·
The obsolescence of knowledge, which highlights the importance of
continuous learning and knowledge management, and their influence on the growth
of businesses and individuals.
·
The loss of boundaries between TU and CU, creating situations to resolve
issues including teachers, staff and students.
·
The university curricula are massified and standardized; making it
difficult to differentiate between training offers.
·
The gap between theory and practice has deepened, complicating the
ability to translate what happens from classrooms to companies.
·
The new technological tools have allowed the dissemination of content,
although unevenly.
·
The emergence of new providers and educational solutions has set higher
standards for the education market.
1.6.
Investigation Objective
The
objective is to assist in CU study and implementation, determining its
feasibility in Argentinean companies and probably, emerging countries.
1.7.
The Survey: Approach
The
survey included 18 questions in total: 12 closed and 6 open, and in addition
the possibility of final open comments to enrich the research. The questions
cover topics such as whether the CU was or not implemented in those
organizations; the objectives and reasons for its creation; the major
capabilities that were to be developed in students; number of personnel
involved (staff, faculty and students); benefits of its implementation and
future possibilities, ways of imparting education (classroom, online or mixed),
among others. In the case of those companies that responded that they had not
implemented a CU, we asked why, and if it sought to implement it in the next
two years. In addition, we asked if they had a TCTD and the benefits that had
when comparing it with the CU concept.
This
survey was sent via email to the main executives of the sampled companies
(Presidents, CEOs, Vice Presidents, Directors and Managers Human Resources UC),
as we understood that the CU should be a primary responsibility of top
management. Upon receipt, replies were analyzed as discussed below.
The
surveyed firms should have their headquarters (HQ) or a branch in Argentina,
and take leadership in their markets (further information is shown in
Attachment I – In-depth sample analysis).
1.8.
The Survey: Results
The
survey analysis was organized in two groups of companies, the ones with a CU
and the others without. Its purpose was to reveal if there were common patterns
in these groups and conclude on CU potentialities in Argentina.
For the firms without a CU, we won’t
reveal the company’s name and/or executive who replied as the only intention of
this paper is to take advantage of replies and new insights possibilities.
2.
COMPANIES WITH AN IMPLEMENTED CU
Out
of the 60 responses, there were a total of 22 companies (36.7%) which indicated
that had a CU implemented, as follows: Accenture, Arcor Group, Cap Gemini,
Danone, HSBC, IBM, Intel, Master Card/Argencard, Monsanto, Oracle Corp.,
PepsiCo International, Sun Microsystems, The Walt Disney Co., Unilever,
Repsol/YPF, Wal Mart, Tenaris, Banco Santander Rio, American Express,
Coca-Cola, Kraft Foods and Microsoft. A further analysis showed the following:
The
22 companies (100%) were dealing in the international arena.
By
origin: 13 cases (59%) belonged to USA, 7 cases (32%) to EU and 2 cases (9%) to
Argentina.
By
industry: 6 cases (27.3%) mass consumption, 5 cases (22.7%) IT and Telcos, 3
cases (13.6%) financial services, 2 cases (9.1% ) consulting, 1 case (4.5%)
entertainment, 1 case (4.5%) agriculture, 1 case (4.5%) retail, 1 case (4.5%)
air navigation, and the remaining (4. 5%) energy.
Their
annual global revenue ranged from M$ 2,300 (Grupo Arcor, Argentina) to M$
422,000 (Wal Mart, USA) and the total number of employees from 5,100 (Master
Card-Argencard, USA) to 2,100,000 (Wal Mart).
Eleven
cases identified the year of CU inception: Accenture (2006), Grupo Arcor
(2007), Cap Gemini (80), Pepsi Cola International (2006), HSBC (2004), Intel
(2006), IBM (beginning of the 20th.century), The Walt Disney Co
('70), Wal Mart (2007), Tenaris (2005) and Banco Santander Rio (2005).
The
most frequent reasons given for implementation were linked to the need for a
central space for learning; dissemination of knowledge and culture; developing
a company’s sense of belonging; promotion of a discussion forum and common
language for business; competitive advantage creation and maintenance and,
finally, the education and training of internal and external people.
Respondents
have suggested that an additional CU benefit was to develop and transfer global
business visions throughout the entire organization. They understand that this
is needed to understand the organization’s environment, and link it with
classroom education and daily tasks. In addition to and according to the
surveyed executives, the CU could benefit strategic, business and operational
development.
It
was verified that the CUs were located in the company’s HQ, except IBM which
had peripheral locations worldwide. Generally, when the CU is in the company
HQ, it assures understanding, acceptance, dissemination and stronger commitment
to policies and strategies within the organization.
In
all cases, educational methods used were mixed (classroom and online), as a way
to reach as many students as it was possible. As a consequence, course
availability and flexibility are a must.
A
total of 21 firms (95, 5 %) informed that they had agreements with TU (except
for the case of Unilever who didn’t reply to this question). We can see that
these agreements are common and new boundaries are possible for both types of institutions.
The
students who participated in CU training varied. In some cases, this only
included employees; others also included external associates (clients, vendors
and distributors). Since 2003, Cap Gemini trained employees and clients in
their CU located in Paris and Banco Santander Rio trained customers on subjects
like small companies. In fewer cases, this included external non-associates
(like Disney University, that trained students who were not related with the
company, obtaining revenues for that).
Replies
showed that Grupo Arcor trained 900 employees a year with 30 teachers and 6 staff; Intel 100,000
employees with 1.680 teachers; Unilever 1,500 employees per year; Master
Card/Argencard had 15 staff (not giving the quantity of students and professors);
The Walt Disney Co. 42,000 people per year and Tenaris had 110 staff, 2,000
teachers and 1,000 employees in the world who had completed at least a CU
course and 23,500 employees who took a course once a year (93% of all
employees). In addition, Oracle University trained 320,000 students annually
(their total employees were 80,000, so this included were students who did more
than one course a year). As a conclusion, the CU had a widespread scope and is
not only directed to employees, but in certain cases, to related and
non-related external public.
The replies received demonstrated
that there were different training areas: Business global vision and
excellence; Strategic management and market trends; Management and talent
development; Innovation, leadership, entrepreneurship and negotiation; Sales
and technical/specific areas; Government. With the exception of
“technical/specific areas” development, all the topics were referred to as soft
skills, as they are the basic skills needed in the current business world.
There were 21 companies (100%) which
replied that the CU was in line with the objectives of the company. Oracle
Corp. has not answered, although it is possible to assume that, if they had,
the answer would have been positive, too. This response is confirmatory and
what could be expected, since it would be impossible create a CU with no strict
alignment to the strategy and objectives of the firm.
As it was reported, the main
benefits of implementing a CU were referred to as soft skills, as per the
following detail:
·
Aid to business strategy and innovation.
·
International network expansion, and also,
to actual and future business.
·
Connection between the business model and
the human resources.
·
Helps in the dissemination of culture,
open-mindedness and important content within the organization.
·
Allows the transfer of knowledge and
synergies; cost savings and operational improvements.
These benefits illustrate that CUs
are not limited only to training and conventional education, but broaden the
horizons and possibilities of each organization into strategic and innovation
issues (DEALTRY, 2003; DEALTRY, 2004).
A total of 18 companies replied
positively to the question on CU self-financing. Only 2 of them, PepsiCo
International and Intel, reported that their CU was not self-sufficient and we
think that this was possibly because they have recently implemented it. In
addition, Intel replied that not profit was pursued because of their corporate
social responsibility policy.
All 18 companies said that they
would continue with their CU in the future, so it appears that self-financing
wouldn’t be a problem.
As a result, it was clear that those
companies with a CU could feel its benefits and transfer them to the context in
which they operate. Attachment II, Companies with an implemented CU, shows some
details on these firms GARY; MEISTER, 1998).
3.
COMPANIES WITHOUT AN IMPLEMENTED CU
A
total of 38 companies (63% of the 60 companies that replied) didn’t have a CU
and, also, did not intend to implement it in the next two years. In 2009 one
firm (2% of the 60 companies) would begin its development (Colcar Merbus
-Argentina, Mercedes Benz official representative which employed 180 people.
Its objective was to complement the German parent training programs).
The
38 cases analysis showed the following:
The
most diverse origins: USA 11 cases (29%), EU 11 cases (29%), Argentina 15 cases
(39%) and Mexico 1 case (3%).
A
total of 27 companies (71% of the 38 cases) were operating internationally.
Diverse
industries and companies’ sizes, examples: American Express (financial
services, 1,000 employees in Argentina), Gador Laboratories (pharmaceutical,
683 employees in Argentina), Gas Natural Fenosa Group (energy, 6,843 total
employees), Pan American Energy (oil, 1,800 employees in Argentina and
Bolivia), Peugeot-Citroen (automotive, 201,000 employees worldwide), Telecom
(telecommunications, 14,000 employees in Argentina), Telmex
(telecommunications, 700 employees in Argentina), Tetra Pack (industry, 21,000
employees worldwide) and Zurich (insurance, 58,000 employees worldwide and 500
in Argentina).
The
remaining 11 companies (29% of the 38 cases) were dealing only in the local
market and all of them were Argentinean.
Out
of the 38 companies without a CU, 30 (79%) had a TCTD, 3 (7.9%) did not answer
this question and 5 (13.1%) did not have a TCTD.
One
question referred to was whether or not the CU improves the TCTD training
context. We got 7 positive responses (18.4%), 17 negative (44.7%) and 14
non-respondents (36.8%). It appeared that the CU was not a widespread practice
in Argentina, maybe a reason why it was difficult to break with traditional
thinking patterns.
Of
these 38 companies, 22 of them (81.5%) had 500 or more employees. Two cases
(7.5%, Gas Natural Fenosa Group and Telecom Argentina), were operating in
non-competitive markets, while the rest didn’t. Six cases (27%) were dealing
only in the local market: Banco Galicia (500 employees), OSDE (3,500), Swiss
Medical Group (6,600), Unitan (540), Coto (18,000) and Roemmers Lab. (1,100).
Attachment
II – Companies without an implemented CU shows greater detail of these firms.
According
Lewis (2005), below there are eleven reasons why a CU had
not been implemented, as per the replies given by companies’ top executives,
and also our comments:
1.
Implementation difficulties due to
business and organizational characteristics: It seems
that there were businesses/industries/organizations in which skills development
could be unacceptable.
2.
No alignment with corporate culture: Corporate
culture must be linked to the mission, vision, policies, and also with
educational excellence, to improve the competitive position. In this respect,
the CU can offer a vital contribution. Additionally, it could a better tool to
effectively disseminate corporate culture and leadership.
3.
Education and training is not our core
business: There is
not a unique way to put together business activities and it depends on how top
management defines core and support activities. In this way, what should be
considered core business is relative to each organizational context; each firm
operates depending on particular visions and characteristics. Following this
strictly, no firm should maintain activities that are not within their core
business, as per the following examples: accounting and payment (for every
company), marketing or strategy (for manufacturing companies) and manufacturing
(for marketing firms). If the last two examples were followed undesirable risks
could arise.
4.
Costs and risks to spending the committed
budget, assuming there could be no training needed: Are those
companies taking decisions based on real needs or on budgets that were
approved? Furthermore,
spending budgets assuming there were no training needs leads us to believe that
there weren’t new ideas in the pipeline, thereby damaging future growth. The
budget could be an excellent tool to help many organizations on growth
opportunities and the CU could have a central role in this environment.
5.
Access difficulty to the best teachers /
resources: It is impossible to say that Argentina
didn’t offer a suitable valid educational context that could support the
corporate environment. In our opinion, a pending task for many was related with making the
corporate and the traditional educational environments closer through
the right partners from both sides.
6.
CU functions are partially supplied: Although
our research emphasis relates to the benefits of implementing a CU, as it
homogenizes the educational programs offered, we can also appreciate the
positive value of carrying out initiatives with TU and teachers/specialists as
interim solutions if it will then lead to a CU implementation.
Some surveyed companies replied that they
had agreements with TU and consultants as they didn’t have an implemented CU.
It would be acceptable to think that for every problem there is a partial,
temporary or progressive solution that allows testing the ground before
launching a definite solution (we don’t know if this was the case for the two
companies that replied in this way). The obvious disadvantage with this
alternative is that the CU functions remained scattered in different areas of
the organization and under different executives, making an overall and
homogenized approach to training policies and synergies more difficult.
7.
Availability of good training in the
market: Are there
firms that find good training in the market and other that don´t? (See prior
point 5 discussed). The same arguments shown in point 6 are applicable in this
case: content homogenization and definitive solutions are what we recommend.
8.
On-the-job training: This kind
of training is a partial approach as it is only related with tasks that an
individual currently performs. CUs could help linking actual status to the
company’s and individual future growth.
9.
Decentralized training is used according
to business needs: There were successful decentralized
training proposals (IBM was a case as HQ common patterns are scattered, as
standard, in all locations), but we highlight centralization as it can improve
synergies and homogenization of culture, objectives, communication and content.
In this way, the CU may combat isolated or sporadic solutions.
10. Other
priorities, for example, managing crisis: “Crisis”
and “urgent priorities” were not new or unexpected hazards for the corporate
landscape. Crisis has been among us for a long period of time and we don’t know
how long it will take to get rid of it. Thus, survival, connected with
executives’ mentality and firm’s financing, retards SMEs business growth in
developing countries. A broader view on corporate training is necessary and its
connection with strategic objectives, change, culture and values imperative.
Transformational projects do not only belong to developing countries or large
companies.
11. The firm has a TCTD:
Unfortunately, we do not have further details on this response. In our opinion,
the name, TCTD or CU, is not the problem, what we emphasize is how deep the
function is performed and its added value to the organization. CU –as a
comprehensive management function- is our recommendation (DEALTRY, 2012).
As
a result of the prior eleven replies, the following table summarizes the main
issues that justify a CU as a new alternative in CT:
Table 1: CU positive and negative
signs.
Positive signs |
Negative signs |
New ideas development and acceptance. |
Budgets
don’t help the organizational design and control, or future projects. |
Change can be turned into tangible results. |
Partial,
sporadic and disjointed solutions, not creating a homogeneous and centralized
environment. |
Identity support with purpose, mission and values. |
“Crisis”
and “other priorities” mentality. |
Knowledge and core business development. |
|
Source: Own
The final part of the survey referred to
final open comments, which, for companies without a CU implemented, were all
positive, except for one firm that understood the CU to be a drain on
resources. All comments received are shown in the following table:
Table 2: Executives’ comments
Comments |
Umbrella for organization requirements, mentoring
and career planning. |
Culture and knowledge diffuser. |
Interesting
tool for balancing skills and enhance corporate performance. |
Enables
collaboration and lessons’ sharing. |
Develops
resources throughout the value chain |
Interesting
tool, better than TCTD. |
This project
must be analyzed not to dilute other priorities. |
Interesting
concept for companies whose size and working groups may warrant a CU. Also,
for companies in certain sectors or R&D centers or regionally. |
Extraordinary networking. |
Source: Own
4.
CONCLUSIONS
There were not many CU
implementations in Argentina and it seems that emerging countries might present
additional inconveniences on these kinds of projects, when compared with
developed countries. As a result, emerging countries face complex and
competitive situations which hamper growth and the competitive environment. The
lack of this kind of project was surely related to:
·
The industrial under-development and
insufficient long term and productive investment.
·
Mentalities tied to preconceptions.
·
High business relationship with political
powers and
·
Management’s constraints regarding the
setting of ambitious goals.
It was observed that the CU was
related to the organizational size, the international markets performance and
the industry competitiveness.
The CU highlights the need for a
more specific and soft educational content, motivated by volatility and
knowledge obsolescence.
4.1. Companies with an implemented CU
These companies played in the
international arena, belonging to different industrial sectors and employing
+500 employees. This investigation shows that competing and growing in the
current global context necessarily involves employees’ CT and that there are no
specific industries where the CU could be applicable, only a correspondence
with a certain company size to justify synergies.
The CU was developed near to company
headquarters to facilitate understanding and commitment to the policies,
strategies and projects promoted by top management.
Executives indicated that the CU was
understood as a central place for learning and discussing business issues,
spreading knowledge and culture, and developing a sense of organizational
belonging. Also, they viewed the CU as valid for training internal and external
stakeholders, and to develop the required competitive advantage.
In general, the CU developed soft
skills, but also offered courses for specific technical areas and particular
issues.
Agreements with TU and independent
professors/specialists were a reality.
Most of the students were employees
and, in a few cases, this extended to the near-related (suppliers,
distributors, strategic partners). There have been few cases that offered
programs to external unrelated audiences, emphasizing CU financial independence
(Disney University is a case).
All companies responded that CUs
were self-financing, except for two cases where CUs were recently implemented
and one of these was pursuing corporate social responsibility.
We foresee that, if the CU is encouraged
to seek self-financing, the connections with business schools will be
increasingly narrowed.
4.2. Companies without an implemented CU
As companies with a CU, the group
without it showed that its implementation was not related to their origins,
size or specific industry, but to dealing in international markets. After our
review, we can conclude that the CU is not more widespread in Argentina because
it is seen as a long term investment and power factors are not aligned with
growth and operative contributions.
The eleven points analyzed, from the
answers given by the executives of this group of companies, showed that the CU
had a justification and a need.
Many of the organizations that
replied to the survey were facing market and economic problems. It may be the
fact that some organizations are not paying attention to what their employees
suggest and/or that some leaders are connected with old practices which could
make change and new opportunities very difficult. Change and reinvention is in
the realm of everyone’s participation and contribution, thus the CU appears to
be an excellent vehicle to foster unexplored ways of sustainable growth.
Sporadic or isolated replies like
contracted professors or programs are not a definitive reply to CT as it is
very difficult to shape growth and market volatility through third parties’
resources.
As a result, in our opinion,
mentality and a dominant logic, tied to old patterns, influence the acceptance
and implementation of long term new projects in emerging countries, like
Argentina. Nevertheless, and based on executives’ responses, the CU appears to
be an applicable and valid management practice for this environment, although
this couldn’t influence the final implementation decision. Finally, throughout this investigation the
hypothesis was confirmed and the objectives verified.
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Attachment I: In-depth sample analysis
International or national scope
Out
of the 60 sampled firms, 52 of them (87%) had an international scope, while 8
(13%) operated only in Argentina.
International examples: International:
Accenture, American Airlines, BBVB-French Bank, Danone, Dow Chemical, Urano
Editors, Fiat Group, Gas Natural Fenosa Group, IBM, Kellogg, Kimberley Clark,
Korn Ferry International, Monsanto, Nestlé, Nike, PepsiCo International, Pfizer
Laboratories , Price Waterhouse Coopers, Telecom.
National
examples: La Caja, Bio Sidus Lab., Molinos Rio de la Plata, Coto Supermarket,
Swiss Medical Group.
Origin
The
60 companies had different origins, understanding who their shareholders were
at the moment of the survey. Most of the selected firms (43 cases, 71%) had
their origins in USA and EU. In addition, a total of 16 cases (27%) had an
Argentinean origin, 8 of which act internationally.
Some
examples (not mentioned before):
·
USA: Argencard/Master Card, Deloitte, Hay Group, Intel, Kraft Foods,
Microsoft, Productos de Maíz, Sun Microsystems.
·
EU: Banco Santander Río, Capgemini, HSBC, Peugeot/Citroën, Repsol/YPF,
Tetra Pack, Unilever, Zurich Insurance.
·
Argentina: Arcor Group, La Nación, Gador Lab., OSDE.
·
Mexico: Telmex.
Industrial sector
When
viewing the 60 companies distributed by industrial sector, we observe the
following: 15 of them (25%) correspond to consulting services, 12 (20%) to
consumer products, 10 (17%) to IT and Telcos, 7 (11%) financial and insurance,
9 (15%) to industry, 4 (7%) to laboratories and 3 (5%) to automotive.
Some
examples (not mentioned previously):
·
Consulting Services: Michael Page, Russell Reynolds, Stanton Chase.
·
Massive consumption: Coca Cola, Procter & Gamble, Wal Mart.
·
IT and Telcos: Oracle, Sktec.
·
Finance and Insurance: Galicia Bank, Chase Manhattan Bank.
·
Laboratory: Boheringer, Pharmacia, Themis Lostaló, Bayer, Bio Sidus.
·
Automotive: Colcar Merbus (Mercedes Benz Dealer), Fiat Group.
·
Industry & Manufacturing (including agriculture, energy and
manufacturing): Salentein, Unitán, Ostrillon, Parmalat, Tenaris.
·
Energy: Pan American Energy, Pecom.
Attachment II: Companies
with an implemented CU [2]
|
|
|
Industrial |
Tot. Rev. |
Tot. |
CU |
Agreements |
Self-- |
Empresa |
Scope |
Origin |
Sector |
M$ |
employees |
Start (year) |
signed |
financing |
Accenture |
INT. |
EU |
Consulting |
25300 |
211000 |
2006 |
Yes |
N/R |
American
Airlines |
INT |
USA |
Airlines |
23600 |
10000 |
NC |
Yes |
Yes |
Banco
Santander Rio |
INT |
EU |
Bank |
1075 (ARG) |
5300 (ARG) |
2005 |
Yes |
Yes |
Capgemini |
INT. |
EU |
Consulting |
12400 |
90000 |
'80 |
Yes |
Yes |
Coca
Cola |
INT |
USA |
Mass Consumption |
115000 |
90000 |
NC |
Yes |
Yes |
Danone |
INT. |
EU |
Mass Consumption |
14000 |
80976 |
N/C |
Yes |
Yes |
Grupo
Arcor |
INT. |
ARG |
Mass Consumption |
2300 |
20000 |
2007 |
Yes |
Yes |
HSBC |
INT. |
EU |
Bank |
98918 |
296000 |
2004 |
Yes |
Yes |
IBM |
INT. |
USA |
IT |
103600 |
400000 |
' 1900s |
Yes |
Yes |
Intel |
INT. |
USA |
IT |
34000 |
80000 |
2006 |
Yes |
No |
Kraft
Foods |
INT |
USA |
Mass Consumption |
29000 |
90000 |
NC |
Yes |
Yes |
M.
Card-Argencard |
INT. |
USA |
Financial Services |
4900 |
5100 |
N/C |
Yes |
Yes |
Microsoft |
INT |
USA |
IT |
60420 |
93000 |
NC |
Yes |
Yes |
Monsanto |
INT. |
USA |
Agriculture |
10500 |
21400 |
NC |
Yes |
Yes |
Oracle
Corp. |
INT. |
USA |
IT |
35000 |
80000 |
N/C |
Yes |
Yes |
PepsiCo
Int. |
INT. |
USA |
Mass Consumption |
43000 |
104000 |
2006 |
Yes |
No |
Repsol-YPF |
INT. |
EU |
Energy |
60920 |
33000 |
N/C |
Yes |
Yes |
Sun
Microsystems |
INT. |
USA |
IT |
11070 |
35000 |
N/C |
Yes |
N/R |
Techint
/ Tenaris |
INT |
ARG |
Industrial |
26000 |
53000 |
2005 |
Yes |
Yes |
The
Walt Disney Co. |
INT. |
USA |
Entertainment |
38000 |
135600 |
' 1970s |
Yes |
Yes |
Unilever |
INT. |
EU |
Mass Consumption |
45000 |
55000 |
N/C |
N/R |
Yes |
Wal
Mart |
INT. |
USA |
Retail |
422000 |
2100000 |
2007 |
Yes |
Yes |
N/R
= Not replied |
Attachment III: Companies without an
implemented CU [3]
|
|
|
Industrial |
Revenue (in M$) |
Employees |
Had a TCTD? |
Improve the context |
||
Company |
Origin |
Scope |
Sector |
Total |
Argentina |
Total |
Argentina |
|
|
American
Express |
USA |
INT |
Financial Svcs. |
29962 |
|
58000 |
1000 |
Yes |
No |
Banco
Francés |
EU |
INT |
Bank |
|
618 |
112000 |
4100 |
Yes |
No |
Banco
Galicia |
ARG |
NAC |
Financial Svcs. |
250 |
250 |
500 |
500 |
Yes |
No |
Bayer |
EU |
INT |
Lab. |
46750 |
|
108000 |
|
Yes |
N/R |
Belise
Group |
ARG |
NAC |
Consulting |
1,8 |
1,8 |
15 |
15 |
No |
N/R |
Bio
Sidus |
ARG |
NAC |
Lab. |
40 |
40 |
380 |
380 |
Yes |
No |
Chase
Bank |
USA |
INT |
Bank |
58716 |
143216 |
|
Yes |
Yes |
|
Colcar
Merbus SA |
ARG |
NAC |
Automotive |
170 |
170 |
180 |
180 |
Yes |
Yes |
Coto |
ARG |
NAC |
Retail |
3440 |
3440 |
18000 |
18000 |
Yes |
No |
Dow
Chemicals |
USA |
INT |
Petro chemistry |
55000 |
1000 |
60000 |
1600 |
Yes |
Yes |
Gador |
ARG |
INT |
Lab. |
|
|
683 |
683 |
Yes |
N/R |
Gas
Natural |
EU |
INT |
Gas-Energy |
19233 |
160 |
6842 |
573 |
Yes |
No |
Gruppo
Fiat |
EU |
INT |
Automotive |
45000 |
|
137000 |
|
Yes |
No |
Hay
Group |
USA |
INT |
Consulting |
|
|
2600 |
|
Yes |
N/R |
Korn
Ferry Intl |
USA |
INT |
Consulting |
400 |
NS/NC |
500 |
15 |
No |
N/R |
La
Nación |
ARG |
INT |
Media |
|
|
|
|
Yes |
No |
Michael
Page Intl |
EU |
INT |
Consulting |
1595 |
|
4100 |
|
Yes |
N/R |
Molinos |
ARG |
INT |
Mass Consumption |
2100 |
2100 |
5000 |
5000 |
Yes |
Yes |
Nestlé |
EU |
INT |
Mass Consumption |
340000 |
565 |
283000 |
1900 |
Yes |
Yes |
Nextel |
USA |
INT |
Telco. |
32500 |
|
40000 |
|
Yes |
No |
Nike |
USA |
INT |
Sports |
18600 |
202 (America - USA) |
30000+ |
|
Yes |
Yes |
OSDE |
ARG |
NAC |
Health |
|
|
3500 |
3500 |
Yes |
No |
Ostrillón
SA |
ARG |
NAC |
Manufacturing |
N/C |
N/C |
N/C |
N/C |
N/R |
N/R |
Pan
Am. Energy LLC |
EU |
INT |
Energy |
3291 |
|
1800 |
|
Yes |
No |
Peugeot
Citroën |
EU |
INT |
Automotrve |
76000 |
2000 |
201000 |
6000 |
Yes |
No |
Procter
& Gamble |
USA |
INT |
Mass Consumption |
79000 |
625 |
110000 |
850 |
Yes |
Yes |
Productos
De Maiz |
USA |
INT |
Agriculture |
N/C |
|
700 |
700 |
Yes |
N/R |
Roemmers
SAICF |
ARG |
NAC |
Lab. |
260 |
260 |
1100 |
1100 |
Yes |
N/R |
Russell
Reynolds |
USA |
INT |
Consulting |
|
|
1000 |
|
N/R |
N/R |
SK
Tecnología |
ARG |
NAC |
IT |
4 |
4 |
40 |
40 |
No |
N/R |
SK
Tecnología SA |
ARG |
NAC |
IT |
2 |
2 |
40 |
40 |
No |
N/R |
Stanton
Chase |
USA |
INT |
Consulting |
63,4 |
5,8 (Región) |
270 |
8 |
No |
No |
Swiss
Medical SA |
ARG |
NAC |
Health & Insurance |
783 |
773 |
6640 |
6593 |
Yes |
N/R |
Telecom
Arg. SA |
EU |
INT |
Telco. |
59000 |
3000 |
180000 |
14000 |
Yes |
No |
Telmex |
MEX |
INT |
IT |
9100 |
120 |
52300 |
700 |
Yes |
No |
Tetra
pack |
EU |
INT |
Manufacturing |
13 |
|
21000 |
410 |
Yes |
No |
Unitán |
ARG |
INT |
Chemistry |
34 |
3 |
540 |
540 |
N/R |
N/R |
Zurich
Argentina |
EU |
INT |
Financ. & Insurance |
|
775 |
58000 |
500 |
Yes |
No |
N/R= Not replied |
|
[1] For further
assurance on conclusions and results, please refer to “Are Corporate
Universities (CU) possible in emerging countries?, Arcor University” (2014), Independent Journal of management &
Production.. In this article we analyzed the case of Grupo Arcor CU and
interviewed specialists that help to understand this phenomenon with a wider
perspective.
[2] All the
information referred to the fiscal year prior to the survey. These vary in
accordance with each firm’s balance sheet closing. In the majority of the
cases, the information related to 2008-2009 years.
[3] All the
information referred to the fiscal year prior to the survey. These vary in
accordance with each firm’s balance sheet closing. In the majority of the
cases, the information related to 2008-2009 years.